eCommerce Hub Supervisor

E-Commerce Hub Supervisor

The Salvation Army is an international movement and evangelical part of the universal Christian church. Our message is based on the Bible, and our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Position Overview

We're seeking a dynamic and experienced E-Commerce Hub Supervisor to join our team. This advanced-level position will lead our local e-commerce operations, driving success through strategic oversight of our online sales initiatives. Working in consultation with the ARC Command eCommerce Strategy Manager, you'll lead a dedicated team while optimizing our online presence and sales performance.

What You'll Do

• Lead and supervise the entire eCommerce Hub Team, including shippers, listers, processors, customer service representatives, and the assistant supervisor
• Drive productivity and maintain quality standards across all e-commerce operations
• Oversee the complete sales cycle : receiving, processing, photography, listing, stocking, and shipping
• Train and develop team members to ensure operational excellence
• Manage online listings and optimize product presentation for maximum sales
• Analyze performance metrics and implement improvements
• Ensure exceptional customer service for online and local pickup customers

What You'll Need

Physical Requirements

What We Offer

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and / or people without a college degree are encouraged to apply.