Network Support Engineer

Job Summary A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will act as an escalation point for the service desk for all things network related. As a Network Support Engineer you will bring your experience with Cisco, Juniper networking, and next generation firewall technologies to assist in providing superior customer experience and technology. This position requires a high level of professionalism while performing daily network support tasks as required. While Network Support Engineers primarily work on the "manage and maintain" aspect of client support, they also have the ability to promote infrastructure improvements and assist with client projects and assessments as needs arise.

Responsibilities

• Be able to troubleshoot End user connectivity from / to office and Data Centers, remote connections (Meraki, VPN, Citrix)
• Support Network core infrastructure between multiple data centers and geographical regions based on routing protocols (OSPF, BGP) and various connectivity methods such as Shared Point to Points, Direct x-connects, GRE VPNs
• Support and troubleshoot Internet connectivity for clients with their own DIAs and Data Center Internet connections
• Create Layer 1, 2, and 3 network diagrams as necessary for all client environments
• Perform Root Cause Analysis on repetitive or major network-related issues to implement permanent resolutions
• Understand Palo Alto NG firewall rules and policy and be able to create and troubleshoot unique client firewall requirements
• Be able to work independently to configure, set up and lead installation projects for existing clients
• Be able to support any specific client requirements for Voice / Video / Security from 3rd party Vendors
• Possess knowledge to support IPSec VPNs with variety of hardware, policy-based routing and variety of Cloud-based computing and multi-site, multi-platform connectivity
• Work through a daily queue in ticketing system maintaining proactive communication with clients and adhering to ticket SLAs
• Update ticketing system time entries and work notes in real-time
• Be able to work directly with high-profile clients to understand the needs and potential issues they are experiencing with infrastructure
• Respond to escalation requests from lower-tier teams, taking ownership of assigned issues

Skills

Qualifications

Benefits Of Working For Abacus

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Location & Salary

Phoenix, AZ $89,000.00 – $93,000.00

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