Service Technician

ABT Heating and Cooling is a family owned and operated HVAC company servicing all of Utah. Brent got his start in the HVAC industry back in the mid 1980s when he and his family moved from Blackfoot, ID, to Orem, UT. He went to work for a local HVAC company and stayed there for a few years working his way to manager. Brent then left that shop and began working at Geneva Steel in the HVAC / Maintenance department. Brent continued at Geneva for years; when he decided to open his own HVAC company in the early 1990s, Excellence in Air Conditioning and Heating was born and Brent continued to work at Geneva Steel during the day and Excellence in Air in the afternoons and nights. Business began to take off and soon after Brent left Geneva Steel to pursue Excellence in Air full time. Brent continued to build and grow his business and opened a commercial division in the late 1990s and went from a one or two man show to a multi-million dollar full service HVAC shop by the mid 2000s. Business continued to grow, and all the while, Adam had been working with Brent (his father) learning the trade directly from Brent.

The Service Technician will install, maintain, diagnose, and repair heating, ventilation, and air conditioning (HVAC) systems. The role involves direct interaction with customers, requiring strong technical, troubleshooting, and diagnostic skills. The technician must uphold safety protocols, deliver quality workmanship, and ensure customer satisfaction.

Key Responsibilities :

Respond to service calls to diagnose and repair HVAC systems (heating, cooling, ventilation) in residential and / or commercial environments.

Perform routine maintenance tasks such as filter changes, belt adjustments, cleaning of condenser and evaporator coils, checking refrigerant levels, and testing thermostat functionality.

Install or replace HVAC components (motors, compressors, fans, belts, thermostats, valves, etc.) when needed.

Conduct system inspections, offer customers assessments of system health, recommend repairs, upgrades or replacement as appropriate.

Provide clear estimates to customers, explaining issues, necessary repairs, and cost options.

Maintain accurate and up-to-date service records, time sheets, parts usage, job documentation, customer signatures, etc.

Ensure company vehicle is stocked with necessary tools, parts, and materials; maintain vehicle clean and roadworthy.

Follow all safety protocols, including handling refrigerants, working at heights, working in confined spaces, and using protective gear.

Be available for emergency service or on-call work, which may include nights or weekends, especially during peak HVAC seasons.

Keep up with industry standards, product updates, and training requirements.

Qualifications :

High school diploma or equivalent; technical training, HVAC certification, or apprenticeship preferred.

Certification to handle refrigerants (e.g., EPA certification in the U.S.) or any local equivalent.

Valid driver’s license with clean driving record.

Strong mechanical, electrical, and diagnostic skills. Ability to read schematics, blueprints, and technical manuals.

Physical ability to lift up to [e.g. 50‑75 lbs], climb ladders, work in various positions (crawl spaces, attics), work in varying temperatures (hot, cold, humid).

Excellent customer service and communication skills.

Ability to work independently, manage time, prioritize service calls, and solve problems on site.

Working Conditions :

Field work : travel to job sites, potentially outdoors or in attics, crawl spaces etc.

Exposure to varying temperatures, weather conditions, dust, noise.

Use of tools that may be loud or vibration‑heavy.

On‑call, emergency response, and weekend / holiday shift possibilities.

Compensation & Benefits :

Competitive hourly wage or salary, commensurate with experience.

Overtime pay where required.

Company vehicle or travel allowance (if applicable).

Health benefits, paid time off, training & certification support.

Opportunities for career growth.