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Operations Coordinator

Operations Coordinator

Protech Facilities ManagementCharleston, SC, US
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Job Description

Job Description

Dynamic and innovative Facilities Management firm is seeking to hire multiple full-time coordinators to assist account managers in guiding the company and stakeholders to success.

What You’ll Bring :

  • A strong sense of ownership and initiative
  • Exceptional organizational skills and attention to detail
  • Clear, professional communication skills—both written and verbal
  • A willingness to learn and grow within a fast-paced, team-oriented environment

Company Benefits Include :

  • Eligible for performance bonuses
  • Paid holidays and PTO
  • Training and certification reimbursement
  • Health Insurance
  • 401(k) matching
  • SmartDollar Financial Planning
  • Care Coach mentoring
  • Compensation :

    $50,000 - $70,000 yearly

    Responsibilities :

  • Act as the primary point of contact for all facilities-related inquiries, service issues, and requests.
  • Manage and track service requests in internal platforms; ensure timely updates and accurate work order statuses.
  • Coordinate routine and emergency maintenance across various trades, including electrical, plumbing, and general repairs.
  • Partner with the Customer Success Manager to support assigned territories, ensuring seamless operations and adherence to client KPIs.
  • Schedule, coordinate, and supervise third-party vendors to complete work orders.
  • Ensure vendor compliance by collecting and maintaining required documentation (e.g., W-9s, COIs) and adhering to agreed payment terms.
  • Upload and maintain documentation and service data across company software systems.
  • Participate in an on-call rotation, including weekends, to address urgent facility issues.
  • Collaborate with the Vendor Manager to identify, vet, and onboard new vendors as needed.
  • Qualifications :

  • 2+ years of experience in facilities management, customer service, or administrative operations. Proficiency in platforms like CRMs, ticketing systems, and Microsoft Office.
  • Highly organized with strong attention to detail and follow-through. Self-starter who thrives in a fast-paced, mission-driven environment. Proven record of working as a team.
  • Detail-oriented.
  • Capable of formatting Excel spreadsheets and working with data is a plus.
  • Salesforce experience.
  • Creative problem-solving skills.
  • About Company

    Our mission is to provide reliable, high-quality facility services for multi-site brands that empower them to operate efficiently, grow profits, and protect their brand value.

    ProTech stands out by acting as a true extension of each client’s team, offering end-to-end facilities solutions nationwide — from routine maintenance to complex project management, all under one roof. Our exclusive technology platform and coast-to-coast ProTech network ensure seamless, proactive service that minimizes downtime and maximizes operational efficiency.

  • Teamwork : Our people are the solution. We pull together to win and set each other up for success.
  • Ownership : Think like an owner, take responsibility, and deliver with purpose.
  • Servant Leadership : We empower and equip others to be the hero.
  • Innovation : We find a way or make one. The only failure is not trying.
  • Urgent Excellence : We deliver our best work with speed. Always striving to reach higher than yesterday.
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    Operation Coordinator • Charleston, SC, US

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