CVP - Instructional Design Lead Job at New York Life in White Plains

Location Designation Hybrid - 3 days per week

Role Overview The Instructional Design Lead supervises assigned instructional design staff, manages course development / design processes, evaluates course design, and applies best practices related to teaching and learning via NYLIC University. The Instructional Design Lead manages the workflow of online course development, assigns instructional design staff to projects, and reviews and documents course development and other services provided by instructional design staff. The Instructional Design Lead performs instructional design work, writing and creating content as necessary. The Instructional Design Lead works closely with the Curriculum lead, Project Manager, and Creative team, and provides work progress reports, maintains instructional design records, and builds relationships and communicates with stakeholders to promote collaboration and accountability. This lead drives the creation of innovative learning solutions. In addition to traditional learning methodologies, the role will leverage AI-powered tools, including generative AI platforms such as ChatGPT and Microsoft Copilot, to enhance instructional design processes, streamline content development, and personalize learning experiences for diverse audiences.

What You’ll Do Supervises assigned instructional design staff and manages the course development and design processes for NYLIC University.

Works with the NYL instructional community in any teaching modality, including online, blended, and face-to-face to enhance the experience of any class.

Works with faculty and instructional design staff on the development of online and blended courses and ensures course quality through the appropriate blend of modalities and technology based on learning theory and instructional design practices.

Provides consultations and serves as a resource to faculty on the design, development, evaluation, and revision of learning outcomes, course modality, high-impact learning practices, accessibility issues, and effective assessment strategies.

Supports faculty use of instructional technologies through training and tutorials, troubleshooting, and providing other support services as required.

Integrates AI-powered assistants (ChatGPT, Copilot, and similar platforms) into content design workflows to accelerate research, generate draft content, automate formatting, and create adaptive learning modules.

Performs official reviews of online courses and other instructional materials and activities, regardless of modality, to recommend revisions that are in accordance with best practices or other standards and the expected learning outcomes.

Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, attending training and / or courses as required by the supervisor.

Contributes to the overall success of NYLIC University by performing all other duties as assigned.

What You’ll Bring Experience conducting stakeholder Needs / Gap analysis.

Experience creating Blended learning experiences (PPT, Prezi, Facilitator Guides, Scavenger hunt apps, QuickMobile).

Proficient in all phases of eLearning development - outline, design document, scripting, storyboarding, eLearning development, audio recording / editing, video recording / editing publishing, QA leveraging multiple authoring tools (Articulate 360, Captivate, Camtasia, Poll Everywhere, Adobe Audition, Adobe Premier, Adobe Illustrator, Photo Editor, Photoshop).

Ability to create animated, drawn and realistic videos (Prezi next, Vyond, Camtasia, VideoScribe, Aframe, etc.).

Strong ability to evaluate and integrate AI technologies for content generation, adaptive learning, and instructional design automation.

Familiarity with Copilot integration within Microsoft 365 tools for collaboration, content creation, and productivity optimization.

Strong analytical skills for assessing AI-enhanced learning solutions using data-driven insights.

Excellent written and communication skills.

Requires conceptual and innovative thinking.

Demonstrates proficiencies in project management.

Experience in designing virtual classroom experiences.

Exhibits a high degree of decision making and independence.

Field training experience (preferred).

Advanced technical knowledge and experience in specific areas in order to develop tailored training applications and programs (i.e., Life Insurance, Business Insurance, Annuities, Long-Term Care, Retirement, Estate and Registered Products etc.).

The position occasionally requires short-duration travel to workshops and off-site meetings.

Required Skills Bachelor’s Degree and / or equivalent experience

7+ years relevant experience

Ability to use eLearning authoring tools such as Articulate, Captivate, etc. to create eLearning. Video / audio editing skills using tools, such as Adobe Premier, Audition, AfterEffects, etc.

Pay Transparency Salary Range : $117,500 - $160,000

Overtime eligible : Exempt

Discretionary bonus eligible : Yes

Sales bonus eligible : No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Learn more about New York Life’s leadership in this space.

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