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Customer Support Representative

Customer Support Representative

Circadia HealthLos Angeles, CA, US
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Customer Support Representative

Circadia Health is a healthcare technology company that has developed the world's first FDA cleared contactless remote patient monitoring system and AI-powered early detection system. Powered by cutting-edge technology and AI, the system allows for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls. We're monitoring over 30,000+ patients daily and growing rapidly. As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience. Prior experience in healthcare is a big plus, but not required. Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions to healthcare providers and patients alike.

Key Responsibilities

  • Serve as the first point of contact for inbound calls to the office
  • Contact patients and / or their Power of Attorneys (POAs) to obtain verbal consent for services in a professional and compassionate manner
  • Track and follow up on offline devices, coordinating with facility staff and internal teams to ensure quick resolution
  • Perform proactive outreach to support consent completion and device compliance metrics
  • Document all interactions clearly and accurately in internal systems
  • Receive, open, process, and scan incoming mail and documentation, ensuring timely distribution
  • Support broader Customer Success and Operations teams with administrative and support tasks. May include light troubleshooting of technical issues from customers
  • Assist with other administrative and support tasks as needed to ensure smooth day-to-day operations

Qualifications

  • 12 years of experience in healthcare, customer support, or administrative roles (preferably in post-acute or long-term care)
  • Excellent communication and interpersonal skillscomfortable speaking with patients, family members, and healthcare providers
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • Tech-comfortable; able to quickly learn internal platforms and tools
  • High attention to detail and strong documentation habits
  • Dependable, responsive, and able to thrive in a fast-paced, mission-driven environment
  • Strong communication and interpersonal skills
  • High school diploma or equivalent required; college coursework or degree a plus
  • Bilingual in English and Spanish is a plus
  • Ability to work independently and manage time effectively

    • Why Join Circadia?

  • Be part of a high-growth health tech company that's making a real difference in people's lives
  • Work alongside a passionate, mission-aligned team that values collaboration, speed, and ownership
  • Gain exposure to innovative technology, healthcare operations, and cross-functional collaboration
  • Opportunities for professional development and growth as we scale

    • Benefits

  • Full healthcare coverage with Anthem BCBS (or similar) with dental and vision
  • Employee contribution to 401(k) retirement plan
  • Paid Time Off (PTO) accrual policy of 1.7 working days per month
  • Opportunities for career advancement and clear paths for promotion
  • Regular training on new healthcare technologies and trends
  • Mentorship or coaching programs
  • Opportunities to attend industry events
  • Collaborative environment, working directly with designers, engineers, scientists, and clinicians

    • $50,000 - $65,000 a year

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    Customer Support Representative • Los Angeles, CA, US