Guest Services Representative

Description

Summary :

The Guest Services Representative exemplifies standards of hospitality and service to our internal and external customers. Greets and directs visitors and their families to their destination, and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and to maintain an appropriate environment. Always provides exceptional customer service with every interaction. Performs clerical duties as assigned.

Responsibilities :

1. Greets all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills and a positive approachable attitude with every interaction.

2. Provides accurate and timely information and directions.

3. Proactively assists guests with obtaining a wheelchair, provides general assistance, or accompanies them to their destination as appropriate.

4. Takes the initiative to maintain a safe an attractive environment within the facility and immediate property.

5. Provides information / support to families of surgery patients.

6. Notifies Security of any suspicious person or behavior, accident or circumstances that may cause damage or injury.

7. Ensures department logs are up to date and accurate.

8. Establishes and maintains efficient working relationships with supervisor, coworkers and the customers.

9. Capable of multi-tasking and working in an environment where interruptions cannot be controlled.

10. Maintain and Model Nuvance Health Values.

11. Demonstrates regular, reliable and predictable attendance.

12. Performs other duties as required.

Education : HS GRAD / EQUIVALENT

Working Conditions :

Manual : significant manual skills / motor coord & finger dexterity

Occupational : Little or no potential for occupational risk

Physical Effort : Sedentary / light effort. May exert up to 10 lbs. force

Physical Environment : Generally pleasant working conditions

Company : Vassar Brothers Medical Center

Org Unit : 1839

Department : Info Desk

Exempt : No

Salary Range : $17 - $20 Hourly