Assistant General Manager (Sbarro)
Las Vegas PetroleumWhite Hills, AZ, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionSupervise and lead a team of employees during your shift, providing guidance, training, and support to ensure tasks are completed efficiently. Assist with the hiring, onboarding, and training of new employees, ensuring they understand and meet Sbarro’s standards. Provide coaching and feedback to team members to improve their performance and foster their professional growth. Schedule and assign tasks to employees based on restaurant needs, ensuring adequate coverage and maximizing efficiency. Promote a positive, team-oriented work environment to maintain high morale and motivate staff. Ensure that all customers receive excellent service in a friendly, timely, and professional manner. Handle customer complaints or issues effectively, ensuring prompt resolution and customer satisfaction. Monitor the dining area and make sure that customers’ needs are met promptly. Assist in managing customer flow during peak hours to ensure timely service. Assist the General Manager in managing the restaurant’s financial performance, including tracking sales, expenses, and labor costs. Help ensure that the restaurant meets its financial goals by controlling costs, minimizing waste, and maximizing sales. Manage cash register operations, including opening / closing procedures, cash reconciliation, and ensuring accurate cash handling. Train and develop employees to ensure they understand company policies, food safety procedures, and customer service standards. Provide continuous training opportunities for team members to improve their skills and performance. Promote internal growth by supporting employees who show potential for advancement within the company. Ensure the restaurant follows Sbarro’s food safety and sanitation standards at all times, including proper food storage, preparation, and handling. Regularly conduct checks to ensure cleanliness and organization throughout the restaurant, including kitchen, dining, and restroom areas. Comply with local, state, and federal health and safety regulations, ensuring a safe working environment for staff and a clean, welcoming environment for customers. Education : High school diploma or equivalent (required). A degree in hospitality management or a related field is a plus. Experience : At least 2-3 years of experience in the food service industry, with at least 1-2 years of supervisory or management experience. Leadership : Strong leadership skills with the ability to motivate and manage a team in a fast-paced environment. Customer Service : Excellent communication and customer service skills with a focus on creating a positive customer experience. Financial Acumen : Understanding of basic financial management, including labor and cost control, budgeting, and cash handling. Organization : Strong organizational skills with the ability to manage multiple tasks at once. Problem-Solving : Ability to address operational challenges, resolve customer issues, and make quick decisions to ensure the restaurant runs efficiently. Flexibility : Ability to work flexible hours, including evenings, weekends, and holidays. Ability to stand, walk, and move for long periods of time during shifts. Ability to lift and carry items up to 50 pounds. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Ability to work in varying kitchen temperatures, including hot grills and ovens.
Key Responsibilities :
1. Operational Management :
- Assist the General Manager in managing daily operations of the restaurant, ensuring it runs smoothly and efficiently.
- Oversee food preparation and quality control to ensure that Sbarro’s standards for food are met consistently.
- Monitor inventory levels, ensure food and supplies are stocked, and assist with ordering and receiving shipments.
- Maintain a clean and safe environment by ensuring compliance with all health, safety, and sanitation regulations.
- Help with the opening and closing of the restaurant, including cash handling, inventory checks, and securing the premises.
2. Staff Supervision & Leadership :
3. Customer Service :
4. Financial Management :
5. Training & Development :
6. Health, Safety & Cleanliness :
Skills & Qualifications :
Physical Demands :
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Assistant General Manager • White Hills, AZ, US
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