Head of Solutions

HarnhamSan Francisco, CA, United States

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This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$250,000.00 / yr - $350,000.00 / yr

Direct message the job poster from Harnham

Senior Recruitment Consultant (Phoenix) at Harnham

HEAD OF SOLUTIONS ENGINEERING

SAN FRANCISCO, BAY AREA

ONSITE

$250,000 - $350,000 BASE + BENEFITS

COMPANY

This rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24 / 7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions.

THE ROLE

We’re looking for a Head of Success to lead and scale our customer success, onboarding, and solutions engineering functions. You’ll own the end-to-end customer experience after the deal closes — from onboarding to implementation to long-term adoption. This role is a mix of technical problem-solving, team leadership, and enterprise customer management.

You'll also serve as the voice of the customer internally, helping the product and engineering teams continually improve the platform based on real-world usage.

ROLE RESPONSIBILITIES

Own onboarding for enterprise customers, guiding setup, integrations, and prompt engineering.
Lead weekly check-ins and technical workshops with customer project leads and engineering teams.
Build and iterate on conversational pathways with and for customers to ensure ROI and usability.
Jump into whatever is needed. Your mission is to make sure customers are successful, always.
Collaborate cross-functionally with sales, product, and engineering to improve product fit and delivery.
Spend significant time on customer calls, supporting pre-sales conversations, and providing post-sales technical depth.
Build and scale the Success team, including hiring customer engineers and support leads.

QUALIFICATIONS

You bring 7+ years of experience across roles like customer success, solutions engineering, or software development, with at least 3 years spent directly supporting customers in a technical capacity.

You’ve worked on AI or machine learning products, know how to craft effective prompts, and can apply LLMs to real-world business problems.

You’re confident working across the stack — whether it's building APIs, fine-tuning prompts, or hooking into third-party platforms.

You’re customer-obsessed, detail-oriented, and thrive on clearing roadblocks to keep things moving.

You’re comfortable in fast-moving, ambiguous environments, especially in startups or scaling teams.

You’re flexible on hours — you know customer needs don’t always fit into a standard 9-to-5.

NICE TO HAVE

Hands-on experience rolling out enterprise AI or LLM-powered solutions in real customer environments

Background in leading onboarding, implementation, or solution engineering teams

Familiarity with voice AI, automation platforms, or systems that blend conversational UX with back-end integrations

If you’re a proven customer and solutions leader who knows how to turn AI into real business value — let's connect!

Seniority level

Director

Employment type

Full-time

Job function

Information Technology, Customer Service, and Engineering

Industries

IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

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