AAA Emergency Roadside Field Representative

Description

ERS Field Representative - The Auto Club Group

What you will do :

The Auto Club Group is seeking reliable and knowledgeable prospective ERS Field Representative represent the interest of the Club within the contractor network, playing a critical role in driving the adoption of AAA programs, facilitating performance across territories, and managing the overall satisfaction of members with ERS issues. ERS Field Reps travel across the network, visiting contractors to build relationships, discuss their performance, provide advice, and help contractors fulfill AAA programs that will enhance efficiency and increase member satisfaction. Required to live in Florida and will cover the Melbourne / Daytona East coast of Florida area. Starting annual salary is $54,600 - $73,000.00 based on experience .

In this position, you will have the opportunity to :

Recruit, select and onboard contractors to include :

• Analyzing metrics and determining where and when additional contractors are needed in a territory
• Screening and evaluating potential contractors; assessing and ensuring that facility requirements are met and that a high quality of service will be provided
• Acting in a consultant manner to represent the interests of the club
• Facilitating filing and completion of all AAA contracts and requirements
• Orienting new contractors with regard to AAA / ACG operations, procedures, performance metrics and compensation
• Coordinating training for employees of new contractors on procedures and member service expectations.

Enhance contractor business performance by conducting regular contractor visits to build relationships and reinforce AAA programs

Resolve member complaints and claims received from member service representatives or other ACG staff

Complete administrative duties related to providing elevated ERS assistance during emergency or challenging weather situations

Supervisory Responsibilities :

Responsible for up to 100 Independent Contract Facilities AAA service performance as set by contract, recruitment, instruction, expense control and contract termination

How you will benefit :

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include :

401k Match

Medical

Dental

Vision

PTO

Paid Holidays

Tuition Reimbursement

Qualifications

We're looking for candidates who :

Education :

Experience :

Knowledge and Skills :

Preferred Qualifications

What it's like to work for us :

We serve our members by making their satisfaction our highest priority. We do what's right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are :

The Auto Club Group helps AAA Members enjoy life's journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 14 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals :

Long-term, sustainable, profitable growth

AAA Membership growth and renewal

Operational excellence

Become the "flagship club" of the AAA Federation

Important Note :

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Primary Location

: United States-FL-Heathrow

Work Locations

FL-Heathrow

1000 AAA Drive

Lake Mary, FL 32746

Job

: Automotive Service / Repair

Organization

: Fleet

Schedule

: Full-time

Employee Status

: Regular

Job Type

: Regular

Job Level

: Individual Contributor

Travel

: Yes, 50 % of the Time

Job Posting

: Mar 13, 2023, 3 : 44 : 35 PM