Facilities Operations Manager

Facilities Operations Manager

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company

Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.

As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive - from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

The Opportunity

Future focused and always one step ahead!

On a day-to-day basis, the Facilities Operations Manager tactically oversees all facilities and facilities related operations, infrastructure, housekeeping, grounds, administrative and contractor requirements for the North American Regional offices. A primary goal of this role is to provide a reliable, safe, sustainable, and fully functional work environment in the most cost-effective manner. The Facilities Operations Manager oversees and supports the work of in-house maintenance crews and contract staff.

Responsibilities

• Ensure North American regional properties (owned or leased) are operating in a safe, professional, and secure manner at all times, in compliance with approved policies, procedures, regulatory requirements and agreed-to best practices.
• In addition to directly reporting to the Head of Operations, closely liaise with the Munich Re regional and global RES teams related to building operations, policies, procedures, systems, projects, etc., harmonizing processes whenever practical or as directed.
• Professionally manage all North American regional day-to-day building technical and infrastructure operations, maintenance, equipment repairs, groundskeeping, housekeeping and any other facilities related responsibilities. Effectively work with all vendors, contractors, property managers, employees, peers, regulatory officials, clients, and executives.
• Manage all North American properties (owned and leased), buildings and office space in a manner that maximizes uptime, efficiency, cost effectiveness, leverage of technology, cleanliness, health, compliance with policies, and environmental sustainability.
• Oversee, manage, maintain records and report on Facilities systems, CAD files, project files, building records, operational trends, expense & capital budgets, regulatory requirements, contracts, etc.
• Oversee and understand all facilities and building systems including, but not limited to BAS, FACP, Lighting Controls, back-up power systems, HVAC and any other building and facilities management systems, ensuring maximum uptime, data integrity, operational efficiency, and system resiliency.
• Manage all staff, buildings, property managers and contractors from a 24 x 7 x 365 perspective. This includes oversight of the Regional Data Centers, building infrastructures, weather and other related emergencies, contingency planning, BCP / DR planning including direct availability during off and extended work hours.
• All other Facilities related responsibilities and needs as required or directed by the Heads of Operations.
• Qualifications
• 5+ years commercial office building or property management experience preferred
• Must demonstrate a strong, calm, and confident presence during difficult circumstances, under duress, and in response to emergencies that could threaten personal safety, employee safety, protection of property and / or information.
• Minimum of 3 years of general supervisory experience, with strong supervisor skill sets.
• IFMA CFM or similar certification desirable.
• Strong oral and written communications skills, as well as productive interpersonal skills.
• Strong working knowledge of building automation systems (BAS), HVAC plants, UPS & battery systems, emergency generators, network wiring / fiber topologies, fire alarm systems, public utility rate structures, etc.
• Proficiency with computers and office applications (i.e. Word, Excel, PowerPoint, etc.)
• Must be self-motivated and capable of independent analysis of facilities related issues and problems, creative in problem resolution, cost conscious, and detail oriented.
• Must be a team-oriented leader who works well in groups of professionals, motivates staff and contractors, is comfortable working with regulatory officials, confidently interacts with senior management, and leads by example.
• Must be able to manage multiple simultaneous priorities, exercise efficient time management skills, and apply expertise and experience to unique facilities related problems.
• Must be able to comprehend and solve complex technical problems, understand, and properly react to stakeholder business concerns, and intimately understand the interdependency of all building systems, infrastructure, business operations, personnel needs, etc.

At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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