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Command Center Analyst (Clifton)
Command Center Analyst (Clifton)Insight Global • Clifton, NJ, United States
Command Center Analyst (Clifton)

Command Center Analyst (Clifton)

Insight Global • Clifton, NJ, United States
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Duration : 6-12 month contract to hire

PR : 25hr-30hr

Location : Clifton, NJ 07014

Shift B : Wed / Thurs-Sat

Day Shift : 7am - 7pm

Training : Monday - Friday, 8am - 5pm EST

The Command Center Analyst I is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center, and act as escalation point for Tier I Support.

Must-haves

  • 2+ years of experience providing customer care and technical support.
  • 2+ years of experience with incident management
  • Excellent written and oral communication skills
  • Ability to multi-task and prioritize job requirements
  • Self-motivated and able to work on projects with limited supervision
  • Effective organizational skills and attention to detail.
  • Advanced skill in Microsoft : Windows Operating Systems, Office Suite versions, and Visio.
  • Strong analytical and problem solving skills.

Plusses

CCNA preferred

Data Center support experience

What you'll do

  • Provide customer service support for mission critical 24 / 7 Data Centers
  • Participate in the weekly 24 / 7 on-call schedule
  • Provide proactive and reactive assistance to all external customers
  • Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.
  • Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary
  • Prioritize work properly to consistently achieve departmental and company goals.
  • Responsible for Customer and Internal Updates
  • Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention
  • Thorough documentation of incident, Maintenance, and problem details in near real-time.
  • Ensure SLA's are met for as per customer agreement
  • Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations
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    Command Center Analyst • Clifton, NJ, United States