Service Delivery Specialist - Global AV (New York)

Service Delivery Specialist - Global AV

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises : boldness is possibility, empathy is progress, and curiosity is momentum.

At Edelman, we understand diversity, equity, inclusion, and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging.

We are seeking a highly motivated and service-oriented Service Delivery Specialist to join our IT team at Edelman. In this role, you will be the first line of support for ensuring smooth computer operations across our global network. You will play a critical part in resolving user issues, maintaining technical systems, and delivering an exceptional IT service experience to employees at all levels.

This opportunity is ideal for someone with a strong foundation in IT service delivery, a collaborative spirit, and a passion for problem-solving in a fast-paced, communications-driven environment. If you're ready to bring your technical expertise and customer-first mindset to a globally recognized organization, we'd love to hear from you.

Skills and Qualifications

• 3+ years of relevant IT Service Delivery and AV support experience
• 3+ years working knowledge of Windows and Mac OS operating systems
• Experience with Microsoft Office 365 (suite)
• Knowledge of video and web conferencing equipment and platforms Microsoft Teams and Zoom
• Familiarity with digital audio mixers and software / hardware vision mixers
• Experience with AV Production equipment and streaming software preferred
• Knowledge of Help Desk tools (ServiceNow) for tracking issues and resolutions
• Excellent verbal and written communication skills
• Excellent customer service skills
• Strong professional collaboration skills to work in a team environment
• Attention to detail and organizational skills
• Ability to manage simultaneous tasks / issues / tickets
• Ability to lift 50lbs

Responsibilities and Expectations

$70,000 - $85,000 a year

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.