Job Title : Team Member
FLSA Status : Non-Exempt
POSITION SUMMARY : Provide service that invites interaction with our guests by creating orders as requested and educating guests about our menu. Ensures that the restaurant is clean and inviting to guests at all times; lives the brand values and makes the brand thrive.
How it’s Done…
Providing Service that Invites Interaction with our Guests
- Acknowledges, engages and interacts with guests and other Team Members; anticipates and exceeds guests’ needs
- Engages guests in dining room through table visits
- Busses dining room area during peak volume periods
- Rings orders accurately by using the point of sale system
- Receives cash and credit card payments and issue receipts or change due to guest; responsible for overages and shortages, accuracy and security
- Addresses guest needs and concerns as they relate to cash handling and order preparation
Creating an Environment that Showcases Handcrafted Preparation
Creates guest orders as requested and ensures the accuracy of each orderSuggests appropriate flavor combinations and menu complements to enhance the quality of the guest experiencePays careful attention to presentation of food (i.e. pulls plastic wrap off items before coming to the line, etc.)Frequently cleans the service line, restrooms, equipment, and dining area and assist in maintaining overall restaurant cleanlinessPreparing Food that Celebrates our Passion for Ingredients
Prepares, creates, and maintains food according to specifications by using approved recipes, proper portioning, and food prep logs / toolsReplenishes food in serving stations and holding areas appropriatelyIt’s All About…
Keeping it Real
Being yourselfHaving a positive attitude and a genuine desire to make others happyBeing confident yet open to asking for supportHaving pride in who you are and what you doTaking personal accountabilityServing One Another
Letting others be themselvesTreating each other with care & respectWelcoming new members to the teamEnjoying being part of a team and helping othersBeing dependable and reliableBeing self-motivated and action-orientedCommunicating effectively and positivelyHolding each other accountableNever walking past a problemMaking recommendations for improvementsServing the Guest
Having a desire to serve othersMaking each guest feel welcome and appreciatedAnticipating guests’ needs and personalizing conversationsEnthusiastically conveying a passion for food and sharing flavor explorationBeing empowered to making it right for the guestBeing thoughtfully generousLearning & Growing
Being curiousTaking initiative to understand and learnApplying what you learnSharing what you learnPOSTION REQUIREMENTS : High school diploma or equivalent required; age requirements may apply in order to remain in compliance with State and Federal laws. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer / POS skills are required. Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and / or lift up to 50 pounds. May be required to operate / access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must be willing to work a variety of shifts, sometimes extending beyond eight hours, based upon local operating hours. Must be able to work weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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