Server

Overview

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The Wait Staff is responsible for serving food in a friendly, courteous manner and helpful attitude at a WellQuest Living community. Perform a variety of duties in and around the dining area and kitchen. Reports to : Culinary Services Director or Dining Services Manager.

Responsibilities

• Make resident satisfaction the number one priority.
• Serve meals to residents, family members and visitors in a professional, dignified, efficient and courteous manner.
• Assure compliance with all proper serving techniques / etiquette (e.g., serving from left, clearing used dishes between courses, etc.).
• Assist residents with menu selections as needed.
• Accurately and professionally take residents and guests' food and beverage orders. Verify food prepared matches items ordered on POS. Ensure food orders reflect special requests, including menu substitutions.
• Identify how various menu items are prepared, ingredients, and cooking methods especially for daily specials for residents and guests.
• Ensure that plates are presentable before serving. Bring and serve food using large oval trays and tray stands; and preparing to-go or delivery orders appropriately.
• Serve as a liaison with kitchen and dining room staff to make corrections or adjustments to orders as necessary.
• Track residents' attendance at meals.
• Deliver meals to resident rooms as required.
• Prepare dining room prior to each meal by performing necessary cleaning and stocking (salt shakers, pepper shakers, sugar bowls).
• Check dining room stock and nourishments. Pull old items and restock as necessary.
• Clean tables and chairs after meals and pick up floor areas.
• Bus tables and return all dishes to the kitchen.
• Maintain clean and sanitary work environment at all times.
• Report equipment safety issues to Culinary Services Director or Dining Services Manager.
• Cooperate to get work done and be flexible with daily schedule. Assist in food inventory and / or wash dishes when needed. Assist in breaking down deliveries and puts away stock as needed.
• Follow standards for time and attendance.
• Display tact and friendliness when dealing with residents, families and visitors.
• Provide support to community's marketing efforts through positive / friendly interaction during all property tours and telephone contact with the public, and as directed by a supervisor.
• Communicate any observed or suspected resident change of condition to a supervisor immediately.
• Maintain a safe and secure environment for all staff, residents and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Performs other duties consistent with the position as assigned by the Culinary Services Director or Dining Services Director.

Qualifications

Education

Seniority level

Employment type

Job function

Industries

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