Deposit Account Servicing - Member Beneficiary Support Advocate - Specialist
As an experienced Member Beneficiary Support Advocate - Specialist, you will be responsible for supporting deceased staff in conjunction with supporting project improvements. This position requires an advanced level of knowledge about complex deceased processing and collaboration with cross-functional teams.
Your primary role will involve verifying documentation, to ensure everything is in place prior to approving disbursement for deceased accounts in compliance with established policies and regulatory requirements. The Member Beneficiary Support Advocate – Specialist should be well versed and understand financial regulations and the ability to navigate complex situations with professionalism and compassion.
- Verification and Documentation : Display meticulous attention to detail and ensure all pertinent documents are accounted for that pertain to the deceased case.
- Legal Coordination : Collaborate with legal representatives, with next of kin, and other relevant parties to confirm necessary documentation is obtained and accurate prior to approving disbursement and account closure.
- Regulatory Compliance : Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.
- Record-Keeping : Maintain detailed procedures and current forms related to deceased accounts.
- Communication : Keeping all relevant stakeholders informed about the progress of the cases, providing clear and transparent communication.
- Dormant and Escheatment : Has a firm understanding of the dormant and escheatment process and state law requirements.
This role requires you to have a cross knowledge of Dormant account handling and the Escheatment process. Provide phone cover for incoming calls when volume exceeds normal levels.
Qualifications
EDUCATION : Minimum of a high school diploma or equivalent. A bachelor's degree in finance, accounting, business administration or 3 years in a related field is preferred.EXPERIENCE : 4 years of experience in complex deceased account processing within the financial services industry.KNOWLEDGE / SKILLS : Certification on deceased account handling or experience and skills as a deceased account processor well equipped to handle the complexities and challenges associated with this role.Physical Requirements
Prolonged sitting throughout the workday with occasional mobility required.Corrected vision within the normal range.Hearing within normal range.Licenses / Certifications
Possess a valid California driver's license.Escheatment and Dormant Certification.Certification specific to deceased account management.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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