Job Description
Job Description
About Us
At The Pharmacy Hub , we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
- Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
- Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
- Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services.
Job Summary :
The Revenue Resolution Specialist is responsible for identifying, investigating, and resolving discrepancies, disputes, and payment issues within the accounts receivable portfolio. This role ensures timely collection of outstanding balances, maintains accurate customer account records, and supports healthy cash flow management by effectively handling billing disputes and payment delays.
Key Responsibilities :
Monitor accounts receivable aging reports to identify overdue or disputed accountsInvestigate and resolve discrepancies between invoices, payments, and customer recordsCommunicate professionally with customers, sales teams, and internal departments to clarify issues and negotiate payment resolutionsProcess adjustments, credit memos, or write-offs in accordance with company policiesCollaborate with collections and finance teams to support cash flow optimization and minimize bad debt exposureMaintain detailed documentation of communication and actions taken to resolve account issuesAssist with month-end and year-end closing procedures related to accounts receivableProvide documentation and explanations during audit reviews or related activitiesTechnical and Administrative Skills :
Proven experience of data analysis is essential for this roleProficient in monitoring aging reports and identifying issuesExperience investigating payment discrepancies and reconciling customer accountsFamiliarity with processing credit memos, adjustments, and write-offsStrong understanding of ERP / accounting systems and collections processesAccurate documentation of all billing and collection-related communicationsAbility to support financial closings and audit procedures with proper recordsSoft Skills :
Attention to detail to accurately identify and correct billing or payment errorsEffective communication for clear, professional interactions with clients and internal stakeholdersEmpathy and professional tact when handling sensitive or delinquent accountsProblem-solving ability to assess discrepancies and apply practical solutionsTime management to meet deadlines for billing, reconciliation, and closing cyclesCritical thinking to evaluate account trends and suggest improvementsTeam collaboration across departments such as sales, accounting, and customer serviceAdaptability to perform well under pressure and adjust to evolving systems or policiesResponsibility and ethics in handling confidential financial dataProactive mindset to anticipate and address issues without constant supervisionQualifications :
Associate's or Bachelor's degree in Accounting, Finance, or BusinessMinimum 2 years of experience in accounts receivable, billing, or dispute resolutionProficiency in ERP or accounting platforms (e.g., QuickBooks, SAP, NetSuite, Oracle)Strong analytical and problem-solving skills with independent resolution abilitiesWorking knowledge of collections workflows, aging reports, and reconciliation practicesExcellent negotiation and communication skills for dealing with clients and internal teamsHigh level of accuracy and attention to detail to maintain audit-ready recordsStrong organizational and time management skillsProficiency in Microsoft Excel (including pivot tables, VLOOKUP, filters, and formulas)English proficiency at a basic to intermediate level, as required by the roleWork Environment and Physical Demands :
Pharmacy setting with potential exposure to moderate noiseDaily use of computer terminals and mobile devicesAbility to stay focused on repetitive tasks and manage detail-oriented workRequires normal vision rangeLocation : Davie, FL (This is a 100% onsite role; remote or hybrid work is not available)
Schedule : Full-time, 44 hours / week, Monday–Friday, Standard office hours
Pay Range
$49,000—$67,000 USD
Benefits :
401(k) with up to 4% matchingMedical, dental, vision and life insurancePaid time offPaid public holidaysAt The Pharmacy Hub , we don't just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.
If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.
