Sr. Service Writer Job at Fleet Services by Cox Automotive in MiamiMediabistro • Miami, FL, United States
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Sr. Service Writer Job at Fleet Services by Cox Automotive in Miami
Mediabistro • Miami, FL, United States
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job_description.job_card.job_descriptionPerforms a higher level of estimation duties based on information from Mobile Technicians and Customers. Evaluates the necessity and cost of repairs. Monitors repair status, completion timelines, and customer communications related to approved estimates. Addresses customer issues escalated from team members, customers, or other stakeholders. Keeps records of repair details and completes necessary paperwork. Follow up on outstanding quotes and prioritize workflow to ensure effectiveness. Develops positive working relationships with Estimation team members, internal stakeholders and customers. Provides excellent customer service for all internal and external customers and remains available to answer questions and address concerns. Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services. Review, revise existing and generate additional repair estimates at customer requests and specifications. Collect miscellaneous information and parts pricing from various manufacturers and vendors. Continuously develop and improve company capabilities in Dispatching and Service Scheduling. Assist with other duties and special projects as assigned. High School diploma or GED required. Bilingual : English and Spanish, both written and verbal. Experience : 3+ years in service advisement, maintenance coordination, technician dispatching, or Diesel technology or similar role; or equivalent combination of education and experience (e.g., HS diploma / GED with 5 years’ related experience or higher degrees with 3 years’ experience). Proficient with intermediate Microsoft Office. Ability to deliver high levels of customer service and strong communication skills (oral and written). Demonstrated ability to develop and maintain business relationships with customers and stakeholders at all levels.
Overview
Fleet Services - a Cox Automotive Company, keeps fleets moving. Headquartered in Indianapolis, Fleet Services by Cox Automotive (FS) has grown to become one of the largest fleet maintenance companies in the country. We provide on-site mobile maintenance and repair services nationwide for light, medium, and heavy-duty trucks and trailers, plus 50+ nationwide service centers offering accident repair, painting, refurbishment, and heavy mechanical repair. A 24 / 7 in-house call-center supports scheduled and unscheduled maintenance anywhere, anytime.
FS is currently searching for a Sr. Service Writer . The Senior Service Writer provides accurate vehicle repair estimates for mobile on-site fleet service, prepares all relevant estimate paperwork, obtains parts and pricing information, and collaborates with maintenance teams to ensure work is performed as required. Monitors work processes for quality and adherence to estimated timelines and costs.
Why Fleet Services by Cox Automotive
- Competitive hourly pay depending on experience.
- Health, dental, vision insurance starts DAY ONE of employment.
- 401(k) matching starts after 90 days, 100%-match on first 6% contributed, plus an additional 2% discretionary contribution by the company.
- Accrue up to 200 hours (5 weeks) of Paid Time Off based on tenure.
- Parental Leave up to 8 weeks (including fathers).
- Pet Insurance.
- Multiple ERG, diversity groups, and company-paid volunteer hours.
- Employee discounts on various programs and services.
Essential Responsibilities
Qualifications
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Service Writer • Miami, FL, United States
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