Product Support Associate (Hybrid / Decatur, GA)

Acuity Inc. (NYSE : AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at .

Job Summary

Do you want to be both independent and a critical member of a high-energy, collaborative team? Does your ambition drive you to continuously seek innovative solutions, pushing the boundaries of excellence in your role?

As a critical member of a highly dedicated team, we are seeking an individual who embodies ambition, a self-starting state of mind, and a profound sense of pride in their work. The Product Support Associate is at the forefront of our mission, dedicated to maintaining the integrity of our specialty brand's product line while guaranteeing an unmatched customer journey through their unwavering commitment to deep product knowledge and effective problem resolution.

One of the key responsibilities of a Product Support Associate is to act as the bridge between the customer-facing documentation and our internal teams. This individual will be an integral team member collaborating closely with various departments, including New Product Development, Sustaining Engineering, Marketing, and Product Management to address product-related concerns and contribute to the success of our brand.

In this dynamic role, you will play a pivotal part not only in ensuring the seamless operation of our products but contribute to brand awareness and cohesiveness within our product portfolio. Your dedication to your work will be the driving force behind our brand's continued success.

Key Tasks & Responsibilities (Essential Functions)

• Contribute to product life cycle management, from creation to discontinuation.
• Collaborate with cross-functional teams, including engineering and product management, to ensure effective communication and resolution of product concerns.
• Provide expert product support, addressing escalations from front-line customer service and technical support teams.
• Assist with product validation, application guidance, technical data, product functionality, and replacement parts inquiries.
• Maintain and update product literature, including spec sheets and other forward-facing documents.
• Create and sustain product line within Product Data Management (PDM), including accurate attributing and maintenance, validation, pricing, lead times, and imagery.
• Manage the warranty deviations process (RFWD), bill of material verifications, and work queue items.

Education (minimum education required)

Skills and Minimum Experience Required

Preferred Skills and Experience

Travel

up to 10%

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The range for this position is $55,300.00 to $99,500.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions / incentive compensation depending on the role. For a list of our benefits, click here .

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here and here for more information.

Accommodation for Applicants with Disabilities : As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition .

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved / engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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