Experience Manager- The Warner Theatre

Employee & Guest Experience Manager

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption / fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Venue Nation is seeking an Employee & Guest Experience Manager for the Warner Theatre. The Experience Manager will be responsible for administering various corporate and venue designed initiatives that support employee engagement and recognition programs, and guest service-related initiatives. The ideal candidate is a proactive self-starter who thrives in dynamic environments and embraces the variability that comes with live entertainment. This role follows the rhythm of the venue event schedule and requires flexibility. While the average commitment is approximately 20 hours per week, workload may increase to 3035 hours during busier times of year. This is an in-venue role, with all work performed onsite at the theatre.

What This Role Will Do :

• Employee Engagement : Lead communication and engagement efforts through newsletters, day-of-show info sheets, and other tools that connect employees to the venue's service culture. Work closely with the Back of House team to ensure all employees are provided with opportunities for connection and communication.
• Employee Care : Curate and maintain the day-of-show employee experience by managing the upkeep of dedicated areas (e.g. tent, room, wall) that not only reduce hassles and boost morale, but spotlight recognition, pertinent venue / show information and key repeatable messages, all to help enhance their overall work experience.
• Employee Recognition : Administer recognition programs that celebrate small and large service wins, build a "ONE-CREW" culture, and organize ongoing appreciation events.
• Training & Coaching : Serve as venue lead for service-focused training. Partner with managers to deliver staff training, reinforce standards (Safety, Care, Encore, Efficiency), and ensure consistency before, during, and after events.
• Fan Experience : Design and deliver initiatives for service recovery, surprise-and-delight moments, and milestone celebrations (e.g., first shows). Lead the venue's Dwell Time initiatives (pre-show Rooftop and post-show Lounge). Support inclusivity by staying aware of and reinforcing programs that enhance the venue experience for all fans, including those with disabilities or sensory needs.
• Reporting & Insights : In partnership with the General Manager, Front of House management, and regional leadership, lead the post-show reporting process by capturing and analyzing guest feedback, service trends, and operational data. Translate findings into actionable plans that drive continuous improvement and accountability.
• Process Management : Work alongside the General Manager to advocate for and manage employee Care and Recognition budgets, streamline event-day operations, and identify opportunities to remove friction points for both fans and staffensuring efficiency and a smooth, hospitality-driven experience at every show.
• Collaboration & Support : Build regular touchpoints with venue leadership, Back of House Experience Management, regional Fan Services leads, and join regional / national Experience Managers to learn, discuss, and adopt guest- and employee-focused programs.

What This Person Will Bring :

Equal Employment Opportunity :

Live Nation is passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age(40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Hiring Practices :

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

The expected compensation for this position is : $20.00 USD - $25.00 USD Hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.