Client Support Specialist Level 1

Client Support Specialist Level 1

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a great Client Support Specialist do? You will provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers. We service our clients through a balanced focus on first call resolution and recognizing platform solutions to help our clients grow their business. You'll gain knowledge of multiple products and develop the ability to deepen and retain relationships through service and sales, performing routine account-related transactions, solving problems and investigating / resolving a wide variety of issues and requests.

What you will do :

• Act as a point of contact for all day-to-day related merchant inquiries
• Address clients immediate and future needs
• Navigate through various Merchant Services subsystems, including North, South
• Effectively respond to merchant issues regarding interchange and chargeback compliance, merchant billing
• Explain reporting of systems and products to merchants to resolve their concerns
• Resolve merchant inquiries regarding billing, reporting, payments, products and solutions

What you need to have :

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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