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Shift lead (A&W)

Shift lead (A&W)

Las Vegas PetroleumFairview, KS, US
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Key Responsibilities :

1. Team Supervision & Leadership :

  • Lead and supervise team members during your shift to ensure tasks are completed according to Del Taco’s standards.
  • Provide guidance, support, and motivation to the team, ensuring high levels of morale and productivity.
  • Ensure that staff members are adhering to safety and food handling procedures.
  • Assist in training and developing team members, ensuring they have the necessary skills to perform their roles efficiently.
  • Assist in managing team performance, providing feedback, and addressing issues as they arise.

2. Customer Service Excellence :

  • Ensure that all customers are greeted promptly, treated courteously, and receive high-quality service.
  • Resolve customer complaints and issues effectively, ensuring a positive customer experience.
  • Monitor the service area to ensure that customer orders are processed quickly and correctly.
  • Lead by example in providing exceptional customer service and handling difficult situations with professionalism.

    • 3. Operational Efficiency :

  • Oversee daily operations, ensuring the restaurant runs smoothly during your shift.
  • Ensure food is prepared according to Del Taco’s quality standards, including portioning, food safety, and cooking times.
  • Monitor the kitchen and front-line staff to ensure efficient workflow during peak periods.
  • Ensure that equipment is used safely and properly maintained throughout the shift.

    • 4. Inventory & Stock Management :

  • Help manage inventory levels during the shift, ensuring that the restaurant is adequately stocked for operations.
  • Assist in inventory tracking, ordering supplies, and ensuring stock is stored properly to minimize waste.
  • Monitor food and beverage stock levels and assist in replenishing as necessary.
  • Ensure stock rotation is followed to avoid product expiration and reduce waste.

    • 5. Health & Safety Compliance :

  • Ensure compliance with all health and safety regulations, including food safety standards, sanitation, and cleanliness.
  • Supervise the cleanliness of the restaurant, including kitchen, dining areas, and restrooms.
  • Assist in conducting regular safety and sanitation checks, reporting any issues to the manager.
  • Ensure team members are properly trained in food safety and cleaning procedures.

    • 6. Cash Handling & Register Operations :

  • Assist with managing cash registers, ensuring all transactions are completed accurately and efficiently.
  • Monitor cash handling procedures and ensure the team follows the correct protocols.
  • Assist in cash reconciliation at the end of the shift and ensure proper handling of funds.

    • 7. Shift Opening & Closing :

  • Assist in the opening and closing procedures for the restaurant, ensuring all tasks are completed properly.
  • Ensure the restaurant is prepared for the next shift, including restocking and cleaning tasks.
  • Ensure that all equipment is turned off and the restaurant is locked and secure at the end of the night.

    • 8. Additional Responsibilities :

  • Assist in implementing company policies, promotions, and marketing initiatives.
  • Provide support during high-traffic times to ensure smooth restaurant operations.
  • Perform other tasks as assigned by the Assistant Manager or Restaurant Manager.

    • Qualifications :

  • Experience :
  • 1-2 years of experience in a restaurant or fast-food environment, preferably in a supervisory or leadership role.
  • Previous experience working in a fast-paced, customer-focused environment.
  • Skills :
  • Strong leadership and communication skills, with the ability to motivate and direct a team.
  • Excellent customer service skills with the ability to resolve issues and ensure customer satisfaction.
  • Strong organizational skills, with the ability to prioritize tasks during peak hours.
  • Ability to train and guide new team members.
  • Basic understanding of food safety, cleanliness, and restaurant operations.
  • Education :
  • High school diploma or equivalent required.
  • Some college coursework or a related certification in hospitality or food service is a plus.
  • Physical Requirements :
  • Ability to stand for long periods and perform physical tasks during the shift.
  • Ability to lift up to 25 pounds.
  • Ability to work in a fast-paced environment while maintaining a positive attitude.
  • Ability to work flexible hours, including nights, weekends, and holidays as required.

    • Compensation :

  • Competitive hourly wage based on experience.
  • Employee discounts on food and beverages.
  • Health benefits (medical, dental, vision) for eligible employees.
  • Paid time off and other benefits (dependent on the employer).
  • Opportunities for career growth and advancement within the company.
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    Shift Lead • Fairview, KS, US