Store Manager : Malbon Golf

Store Manager

Malbon was born in Los Angeles during a transformative chapter in Stephen and Erica Malbon's lives : parenthood. During this time, golf became more than just a game; it became a source of connection and purpose, providing a sense of grounding amidst a period of change. As their love for the sport deepened, they recognized both the beauty of its traditions and the opportunity to evolve them for a modern audience. Stephen and Erica sought to honor the heritage of golf while opening it up to a broader community, blending time-honored values with a fresh, creative spirit. Determined to push the game forward, they infused golf with the energy of fashion, music, art, and lifestyle sports. Their goal was to make golf inclusive and relevant to a new generation.

We are seeking a creative and innovative Store Manager for our location in Soho. The Store Manager will build dynamic teams to deliver exceptional guest interactions, drive store performance, and achieve business goals. By cultivating a positive and collaborative environment, this leader will inspire their team to create memorable in-store experiences while promoting creativity, engagement, and excellence.

They will strategically develop and implement action plans to drive sales growth, enhance client engagement, and nurture community connections that boost brand awareness. Additionally, the Store Leader will recruit top-tier talent for in-store roles, ensuring a high-performing team through strategic hiring and development. Clear and transparent communication of goals and expectations will be essential to fostering alignment and collaboration across the team.

Operational excellence is another cornerstone of this role. The Store Leader will oversee the consistent upkeep of store standards by delegating key responsibilities, such as cleanliness, visual merchandising, and operational tasks like inventory counts, tagging, and shipment processing. By ensuring seamless execution, they will deliver a high-quality customer experience. Additionally, they will design and execute impactful in-store activations that drive customer engagement and achieve measurable results.

You are a passionate golf enthusiast who lives and breathes the sport, seizing every opportunity to be on the course. Your expertise extends well beyond following tour players or knowing local golf courses. With in-depth product knowledge, you excel in the fitting process, selecting the ideal golf ball, and understanding how specific club shafts and equipment choices impact performance. Additionally, your insight into fashion trends ensures players are outfitted for both style and functionality, enhancing their overall experience on the course.

The ideal candidate will demonstrate the ability to work independently and thrive under pressure, ensuring the seamless execution of store opening and closing procedures. They will also excel in developing and optimizing team schedules while managing payroll efficiently and accurately, all while maintaining a full-time commitment to the success of the store. Lastly, commitment to continuous learning and the adoption of new technologies, systems, and applications is key to success, with familiarity in platforms such as Shopify, Endear, Slack, and Google Workspace being advantageous.

Position Requirements

• Expertise in customer service or retail, ideally within a related category, showcasing a commitment to exceptional guest experiences and long-term client relationships.
• Comprehensive knowledge of golf, including technical expertise and awareness of current events in the sport, is required.
• Proven leadership experience with a demonstrated ability to oversee and motivate high-performing teams.
• Ability to build, nurture, and develop talent at all levels within the store, with a consistent focus on building a leadership pipeline.
• Operational excellence in managing store operations, including scheduling, payroll accuracy, visual merchandising, inventory management, and shipment processing.
• Availability to meet dynamic business needs, including days, nights, weekends, and holidays.
• Active floor presence with the ability to stand and walk for extended periods, use a ladder, and lift up to 50 lbs.
• Minimum age requirement of 18 years.

Annual Pay Range : 65k to 75k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills

Key Performance Indicators

Leap offers a competitive total rewards package, which includes :

Leap celebrates diversity and is committed to maintaining a safe, rewarding, and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores powered by data, systems, and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.