Account Opening Sr. Technical Support Consultant - fintech

Responsibilities

• Design, develop, test, implement and maintain web-based software applications using various internet technologies.
• Plan, review and complete the site architecture and the navigational user interface for assigned projects.
• Ensure the user experience is formulated to achieve client goals and objectives.
• Communicate project status (progress, delays, and completion) reliably and accurately through appropriate tools and processes.
• Provide application start-up assistance and staff training support for client projects.
• Perform various configuration tasks for financial institution clients individually and within a team to maintain, support and enhance the fiVISION products, sites and delivery mechanisms.
• Provide level 3 technical support through online, email and phone channels.
• Interact with clients and troubleshoot issues to provide a high level of customer satisfaction.
• Proactively manage client interactions to effectively resolve issues. Enlist support from others as appropriate or required.
• Other duties as assigned.

Company Description

This is a wonderful collaborative environment to apply and grow your technical problem-solving skills. Learn, grow, and get help from a team that has others' best interests at heart, plus a unique work-life rhythm opportunity.

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