Community Relations Coordinator - 3046

Guardian has a need for a Full Ti me Community Relations Coordinator to join our team at Windsor Square!

Windsor Square is a Senior Living community in Marysville, WA with 95 units.

Position Summary

The Community Relations Coordinator (CRC) is responsible for maintaining occupancy goals, sales and marketing goals and managing all sales activities in-house supporting the Community Relations Director and / or Marketing Director within the community assigned.

Schedule : 40 hours / week

Compensation : $32.00 - $34.00 / hr + benefits!

Benefits : 40 hrs / week : Medical / Vision / Prescription Insurance, Dental Insurance, Medical / Dependent Care FSA, Life / AD&D Insurance, Employer-matched 401-K, 10 days of Vacation Time per year, 1 hour of WA State Paid Sick Time for every 30 hours worked, 7 Paid Holidays + 1 Birthday Holiday, Employee Assistance Program.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!

Essential Duties and Responsibilities

General responsibilities include, but are not limited to :

• Work with Community Marketing Team to develop monthly and quarterly marketing plans, determine sales goals, community outreach focus and to plan special and lead generating events.
• Closing Goal of 30% tours to move-in
• Closing Goal of 70% direct inquiries to scheduled tours
• Conduct a minimum of 4-5 home visits to build relationship with potential resident(s)
• Conduct a minimum of 20 quality community visits per month.
• Embrace and Execute the 4 Step Connection Process.
• Manage all inquiries with urgency in a systematic approach that follows all leads until move in, or are placed in another environment.
• Complete Sit Tour Sit Process with potential residents and family. Take Deposits and generate move in date.
• Develop relationships with medical professionals and the local Community at large to inform them of the services offered at the senior care Community to promote mutally beneficial referral relationships.
• Use computer programs supplied (CRM) and document the connection process and ALL follow up in the notes section; Review with Executive Director and Home Office team at least weekly during sales call.
• Communicate sales progress and any challenges or concerns regarding progress with the Executive Director. If there are hot direct inquiries that need the Executive Director's attention for assessment or additional follow-up, alert and work with him / her toward a successful move-in.
• Monthly inventory of all collateral and promotional materials. Timely request to home office to ensure materials are available for sales and marketing.
• Take Deposits, provide all necessary paperwork to ED to complete move in.
• Daily walk through of community to ensure tour ready and model apartments are ready to show.
• Maintain a sales and marketing tour book for the Community.
• Responsible for completing the daily sales report and sending to appropriate home office personnel at end of business.
• Participate in professional and in-service training on a regular basis. Under the direction of the Executive Director train all Community personnel on how to take inquiry calls, complete inquiry cards and conduct tours; Schedule on-going training, as needed.
• Work assigned schedule, which may include at least one weekend day per week.
• Report to work in a safe manner and understand that unsafe actions are to be managed.
• Conduct yourself and the business at all times so as not to detract from, or to reflect adversely on the reputation of the community.
• Treat as confidential any information about the customers and personnel of the Community or their business, products, techniques, methods, systems, price books, advertising, plans and policies. Employee will not, during their employment, or at any time thereafter, disclose such information, in whole or in part, to any person, firm, or corporation for any reason or purpose whatsoever as stated in the signed confidentiality agreement.
• Maintain budget and spend down documentation.
• Perform other duties as assigned or needed.

Supervisory Responsibilities

This position does not have any direct supervisory responsibilities. However, this position is expected to use their influence to engage and train all staff in consistently and effectively supporting the marketing and sales efforts for the community.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the Community.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Proficiency with Excel, Word, Microsoft Outlook, "You've Got Leads" database program, on-line employee training programs.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Occupational Exposures

Other Considerations and Requirements

AAP / EEO Statement

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at :

http : / / www.ascr.usda.gov / complaint_filing_cust.html , or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov

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