Customs Brokerage Manager

Customs Brokerage Manager

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

TOLL is looking for a Customs Brokerage Manager to join Toll Global Forwarding Team! Toll offers its employees competitive pay and excellent benefits!

Our work environment is team oriented and very fast paced, therefore a strong candidate must have excellent organizational skills, time management skills in addition to a can-do professional attitude!

The Customs Brokerage Manager is responsible for the timely and accurate filing of entries with U.S. Customs and Border Protection and the ultimate delivery of goods to our customers. The Customs Brokerage Manager will oversee and participate in the daily operations of the department.

Primary Duties & Responsibilities

• Must have Customs Broker License
• Ensure US Customs Compliance; Audit and maintain proper documentation and procedures in accordance with US Customs Guidelines
• Adhere to, train and advise team in areas of Customs Brokerage Regulations
• Monitor team performance against company standards and department goals
• Regular audit of shipment documents and accounting; Monitor problem files and implement corrective action when needed
• Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
• Monitor staff training needs; identify and develop training objectives
• Conduct regular staff meetings; communicate department goals and expectations
• Document review and assessment of accuracy, verifying country of origin / export, Import of Record, terms of sales
• Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins
• Escalate any unresolved issues or risks before they could monetarily impact Toll
• Work closely with other departments and branches within Toll as well as Other Government Agencies, to deliver high level of service to customers
• Perform other duties as assigned

Physical Demands

Job Requirements

Essential Minimum Qualifications

Preferred Qualifications

Essential Personal Attributes

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.