Regional Collector Associate - REMOTE

Summary

The Regional Collections Associate will be responsible for managing all collection activities associated with a portfolio of accounts assigned regionally. The Regional Collections Associate will maintain communications with all customers within that portfolio and is responsible for maximizing financial results through lowering Days Revenue Outstanding (DRO), lowering the percentage of the portfolio over 30 days delinquent, and minimizing Ryder's bad debt expense.

The Regional Collections Associate will work closely with Ryder Operations Leadership, Rental Leadership, and the Sales Team to coordinate actions, identify and appropriately assign customer billing disputes, and participate in conference calls and meetings with Ryder senior leadership.

Responsibilities

• Contacts customers to solicit payment, negotiate cessation of services, obtain information on customer deductions and billing issues, remediate customer payment terms, and determine contract defaults.
• Analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to incorrect rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, and special instructions; identify root cause and work to close the loop with upstream partners as appropriate.
• Provide Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership regular updates on receivables through conference calls, direct contact, bad debt expense forecasting, and dispute information to manage negative impacts of bad receivables.
• Participate in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing.

Additional Responsibilities

Skills and Abilities

Qualifications

Job Category

Credit & Collections

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type.

Pay Type : Salaried

Minimum Pay Range : 55,000.00

Maximum Pay Range : 60,000.00

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information about benefits, download the comprehensive benefits summary.

Ryder is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Security Notice for Applicants : Ryder will only communicate with an applicant directly from a ryder.com email address and will never conduct an interview online through chat, messaging app, or online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details. For questions, please contact careers@ryder.com or 800-793-3754.

Current Employees : If you are a current employee, use the internal application process through Workday.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http : / / ryder.com / job-applicant-privacy-policy).

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