Restoration Contents Lead

Team Lead For Restoration Services

We are seeking a skilled and detail-oriented team lead to join our restoration team. In this role, you will be responsible for managing the projects where we pack, clean and store our clients' furniture, personal belongings, textiles, and valuable items affected by water, fire, smoke, or mold damage. You will work in a cross-functional environment such that you will lead these contents jobs when the need is there and otherwise work with our water / fire / mold mitigation team to support those projects. This role requires close attention to detail, a strong work ethic and drive and excellent customer communication.

Responsibilities

• Manage the packing, inventory, photographic documentation and moving of customer's belongings after their property experienced a water, fire or mold loss
• Create estimates for work performed and ensure billing is done in a timely manner
• Communicate with customers about our processes and set expectations for how their contents will be managed during the end-to-end restoration project
• Communicate and build relationships with insurance adjusters to win current and future contents projects
• Assess the condition of customer's belongings and determine appropriate cleaning and restoration methods.
• Oversee the cleaning, deodorization, and restoration of various items, including clothing, electronics, furniture, and sentimental valuables
• Implement quality control measures to ensure restored items meet or exceed client expectations.
• Communicate effectively with clients, insurance adjusters, and team members throughout the restoration process.

Qualifications

Key Competencies

Join our team and play a crucial role in helping clients recover their cherished possessions and restore their lives after unexpected disasters.

Compensation : $25.00 - $30.00 per hour