ITSM Automation Engineer - 100% Remote

Automation Engineer (Workato, Azure Foundry AI) with ITSM Servicenow and API integrations (Powershell, JavaScript or Python scripting.

6 month + contract

Looking for candidates that have developed and maintained automated workflows, integrations and custom solutions across ITSM platforms (Servicenow, Cherwell, Ivanti, BMC Helix or Jira Service Management). Candidates should have optimized customer knowledge base automation utilizing Jira Bot and custom built tools. Must have implemented low-code / no-code automation solutions using Workato, Azure Foundry AI or similar platforms. Must ensure scalability, security and efficiency of automation solutions. Design and maintain API integrations between ITSM tools, enterprise applications and third party services. Able to monitor automation performance, troubleshoot issues and improve system efficiency.

Required Qualifications

5+ years of experience in automation engineering, ITSM, or software development .

Proficiency in automation platforms such as Workato, Azure Foundry AI, or similar tools .

Experience with ITSM tools such as ServiceNow, JIRA Service Management, or similar platforms.

Strong understanding of API integrations, scripting (Python, PowerShell, JavaScript), and automation frameworks .

Familiarity with low-code / no-code automation platforms and their best practices.