Job Description
Job Description
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honest
Overview : Lead and manage the housekeeping team to ensure a clean, organized, and welcoming environment that meets Surfrider standards while fostering a positive, professional atmosphere.
Key Responsibilities :
- Communicate effectively across all departments, maintaining harmony and professionalism.
- Manage daily work schedules, room allocations, and team assignments for efficiency and timely room readiness by 3 PM check-in.
- Verify quality and performance, supporting team members and exceeding resident needs.
- Personally clean rooms and spaces when needed to ensure prompt completion.
- Inspect rooms, common areas, and public spaces to maintain cleanliness, safety, and presentation standards.
- Conduct routine property walks to ensure all areas meet brand standards and guest expectations.
- Recruit, interview, and train new housekeeping staff, building partnerships for candidate sourcing.
- Manage inventory, supplies, equipment, and maintain budget within ownership guidelines.
- Report maintenance issues to GM and collaborate with the Front Desk on room status and readiness.
- Conduct monthly asset inspections, develop improvement plans, and track inventory levels.
- Gather feedback from Front Desk, GM, and ownership to continuously improve service and organization.
- Advise on operational organization, equipment, and efficiency improvements.
- Perform other duties as assigned.
Skills :
Demonstrated strong guest service, problem solving and decision making skillsDemonstrated energetic, self- -motivating and a "can do" positive attitudeProficiency in English and Spanish (written and oral)Proficiency with Microsoft Office (Word, Excel) and Housekeeping PMS System on Mac and PCDemonstrated ability to manage conflict / resolution, stress and time managementMeticulous attention to detail, motivational skills, verbal communication skills, written communication skills andPhysical Requirements :
Exert physical effort in lifting / transporting at least 25 pounds.Push / pull carts and other equipment up to 100 pounds.Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, and hearing ability and visual acuity.Work environment-all areas of the hotel, surf park, and restaurant. This job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.Must be able to stand and exert well-paced mobility for lengthy periods of time.Qualifications :
Previous Housekeeping experience in a similar luxury environment requiredHigh school degree or equivalentMinimum of three years of housekeeping experienceMinimum of two years of experience in this role or a similar leadership roleAbility to be flexible with work schedule including nights, weekends and holidays as neededReading, writing and oral proficiency in the English language. Bi-lingual a plusMust possess the ability to make independent decisions, follow instructions and to accept constructive criticismMust possess leadership ability and the willingness to work harmoniously with staff, management, vendors and guestsMultitask, organize and prioritize tasks on an hourly and daily basisWork well under time constraint- clear thinking and remaining calmMaintains a positive disposition and adaptable mind setPerform job duties with attention to detail, speed and efficiencyAdapt to workload based on hotel occupancyMaintain confidentiality of guest and hotel informationResponsible for knowing and abiding by all departments, Commonwealth Lodging Management, and hotel policies and procedures. As well as all brand standards, policies, and procedures.This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.