Fraud Analyst - Entry Level Cyber / Financial Security

Fraud Support Analyst

Fraud Support : consume inbound / outbound communications through ticket creation / management, providing such fraud support 24x7x365. The Fraud Support team will assist the Fraud Support Center to assess, evaluate and make decisions on transactional alerts for potential fraud within various user interfaces and provide support by troubleshooting and problem-solving for clients experiencing difficulties using retail applications available on company's website. The Fraud Support Analyst will act as a liaison between the Fraud Support Center, other business units and clients.

In addition, the Remote Fraud Support Team will support incoming and outgoing customer contact using approved methods (i.e. call, email, web portal) to identify and prioritize the interaction. The Fraud Support Team will document pertinent information according to standards, conducting research to provide resolution or escalation leveraging operational runbooks and documented knowledge articles.

Skills : Investigation and analysis, fraud detection, customer service oriented, call center customer service, analytic, attention to details, multitasking

Top Skills Details : Investigation and analysis, fraud detection, customer service oriented

Additional Skills & Qualifications : Will work holidays

Experience Level : Entry Level

Pay and Benefits : The pay range for this position is $22.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type : This is a fully onsite position in Birmingham, AL.

Application Deadline : This position is anticipated to close on Oct 31, 2025.