Bellperson

Job Description

Job Description

Join a high-energy, growth-focused team at the soon to open Garden Hotel & Resort in Fort Lauderdale, where opportunities for growth and advancement await you!

Job Description

The Bellperson is responsible for providing exceptional guest service by assisting with luggage handling, valet duties, and ensuring guests feel welcomed from arrival through departure. This role plays a key part in creating positive first and last impressions by offering professional, courteous, and efficient assistance. The Bellperson embodies the resort’s commitment to hospitality excellence and supports the overall guest experience through attentiveness and teamwork.

Key Responsibilities

Greet guests warmly upon arrival and departure, providing professional and courteous assistance with luggage and personal items

Escort guests to and from rooms, explaining hotel amenities, features, and services

Deliver luggage, packages, and other guest items promptly and accurately

Assist guests with directions, transportation arrangements, and information about local attractions

Maintain cleanliness and organization in lobby, entryway, and luggage storage areas

Support valet and front desk teams with guest arrivals, departures, and special requests

Ensure prompt response to guest needs, requests, and inquiries with a positive attitude

Handle luggage tags, storage tickets, and guest belongings securely and accurately

Monitor lobby traffic and assist in maintaining a welcoming and professional atmosphere

Communicate effectively with front desk, housekeeping, and other departments to ensure seamless service

Follow safety procedures and protocols when handling guest items or operating carts and other equipment

Perform additional duties as assigned by management to support the guest experience

Must-Have Qualifications

Previous experience in a customer service or hospitality-related role

Excellent communication and interpersonal skills with a genuine passion for helping others

Professional appearance and demeanor

Ability to work in a fast-paced environment while maintaining composure and attention to detail

Reliable, punctual, and team-oriented

Flexibility to work various shifts, including evenings, weekends, and holidays

Preferred Qualifications (Not Required)

Prior experience as a Bellperson, Valet, or Porter in a hotel or resort environment

Knowledge of Fort Lauderdale and surrounding attractions

Bi-lingual : English / Spanish

Physical Demands

Ability to stand, walk, and move continuously for extended periods (up to 8 hours per workday)

Frequent bending, lifting, and carrying of luggage or other items up to 50 lbs

Clear speech, hearing, and vision for effective communication and situational awareness

Ability to safely operate luggage carts and assist guests with mobility as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Other Information

FLSA Classification : Non-Exempt

Reports To : Guest Services Manager

Work location : Onsite at The Garden Hotel, Fort Lauderdale, FL.

Work environment : Lobby and front entrance areas

Working schedule : Flexibility with work hours, including weekends and holidays is essential, as scheduling will depend on business needs. This position may require evening availability. Adaptability is key in a hospitality environment

Benefits & Perks

Stay Hospitality offers a competitive benefits package designed to support your well-being and work-life balance. Eligibility for specific benefits may vary based on employment status, job classification, and tenure.

Depending on your role and eligibility, benefits may include :

Health, dental, and vision insurance

Paid time off and holidays

Flexible scheduling options

Employee discounts at Stay Hospitality properties

Opportunities for professional development and career growth

Stay Hospitality is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Job descriptions are subject to change at the discretion of management.