Account Manager, Client Services
BrightSpring Health ServicesAsheville, NC, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionProvides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation Collaborates with other functional departments (credit / collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved Represents PharMerica at corporate / networking / client events and conferences Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards Bachelor's degree or equivalent experience Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting Ability to communicate to all levels of management Excellent time-management and basic computer skills Advanced Microsoft Office proficiency Outstanding problem-solving skills Experience in root cause analysis Ability to collaborate cross-functionally Experience working within a collaborative team Experience in a project management and client-facing customer service role Strong background with the ability to manage multiple priorities and deadlines at once
Account Manager, Client Services
Job Locations
US-SC-GREENVILLE | US-SC-EASLEY | US-NC-ASHEVILLE | US-SC-CHARLESTON
ID
2025-175194
Line of Business
PharMerica
Position Type
Full-Time
Pay Min
USD $70,000.00 / Yr.
Pay Max
USD $75,000.00 / Yr.
Our Company
PharMerica
Overview
As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success!
The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
This position requires entails 75% travel in the following territory : Easley, SC, Greenville, SC, & Asheville, NC. Ideal location to reside is within those locations, preferrably Easley / Greenville area.
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer : DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail / Closed-door environment
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
This position will be posted for a minimumof 8 days
Responsibilities
Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
- Accountable for all aspects of client relationships; primary go-to person for your client base
- Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly / Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
- Leads client contract renewal process in collaboration with other key PharMerica stakeholders
- Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
- Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service
Qualifications
About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit www.pharmerica.com. Follow us on Facebook, LinkedIn, and X.
Salary Range
USD $70,000.00 - $75,000.00 / Year
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Client Service Manager • Asheville, NC, United States
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