IT Support Partner level 5

A client of Innova Solutions is immediately hiring for an IT Support Partner level 5

Position type : Full-time, Contract

Duration :  12 months with possible extension

Location :  Davidson, North Carolina 28036

Overview :

Step into a dynamic role where technology meets leadership. As a IT Support Partner level 5 , you’ll be the go-to expert for Tier III IT support, empowering internal teams and executive leadership with seamless tech experiences. From deploying cutting-edge devices to driving strategic IT initiatives, you’ll be at the heart of innovation and operational excellence.

What You’ll Do :

• Be the tech champion for desktops, tablets, mobile devices, printers, scanners, and more—ensuring smooth operations across the board.
• Lead the lifecycle of client hardware and manage assets with precision.
• Collaborate on IT projects, from concept to execution, bringing smart solutions to life.
• Resolve incidents—big or small—with speed, accuracy, and a customer-first mindset.
• Support the rollout of new applications and emerging technologies.
• Fulfill hardware / software requests and provide hands-on training to employees.
• Drive continuous improvement through Lean principles and innovative thinking.
• Ensure endpoint devices are secure, reliable, and aligned with company standards.
• Act as a strategic partner in M&A activities, aligning IT solutions with business goals.
• Mentor and guide new IT Service Operations Specialists.
• Participate in enterprise-wide root cause analysis and process optimization.

Executive Support Excellence :

What You Bring :

Qualified candidates should APPLY NOW for immediate consideration!  Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.   ASK ME HOW.

Thank you!

Himanshu Kumar

614-918-0083

himanshu.kumar@innovasolutions.com

PAY RANGE AND BENEFITS :

Pay Range

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

Website : https : / / www.innovasolutions.com /

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https : / / innovasolutions.workllama.com / atsuser / anonreferafriend  and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.  If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed.  Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.   Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.