Front of House Manager - Hospitality

Hospitality Manager

The Hospitality Manager is responsible for ensuring exceptional guest experiences in our venues. This role involves leading a team of bay hosts / servers, overseeing venue operations, and maintaining high service standards to enhance the overall guest experience.

Base Salary range : $55,000-62,000 a year, plus competitive bonus structure, full benefits, PTO, and 401K.

Job Responsibilities

• Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Critical Skills & Experience Requirements