Customer Care Workforce Administration Summer Internship

Regal Rexnord IPS Customer Care Advocacy Internship Program

The Regal Rexnord IPS Customer Care Advocacy Internship Program is a fulltime, 10-week paid internship at our Headquarters in Milwaukee starting June 2026.

The program is designed for students to gain real world experience by developing strong functional / technical expertise and business knowledge through challenging, hands-on assignments and to expose them to various groups across our Global Customer Care team and the Business. Over the course of 10 weeks, associates will complete work assignments and work projects to support Customer Care, Marketing and Training functions.

Responsibilities

• Assist with scheduling and adherence tracking across support channels using Salesforce and Work Force Management (WFM) tools
• Monitor Salesforce case flow and escalate stagnant or unassigned cases to ensure timely resolution
• Support basic quality reviews (Case, Phone & Order) and help identify performance gaps or training needs through data analysis
• Collaborate with Customer Care Supervisors to reinforce SOPs and implement corrective actions
• Participate in team huddles and planning sessions to align workforce strategies with service goals
• Help run simulations to estimate resource needs for SLA / KPI fulfillment
• Support ad hoc staffing requests for Customer Care initiatives
• Contribute to service delivery improvements by demonstrating a customer-first mindset

Professional Experience / Qualifications