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Teller / Member Service Representative

Teller / Member Service Representative

Liberty Federal Credit UnionHenderson, KY, US
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Liberty FCU, a full-service credit union, is currently seeking a Full-Time Teller / Member Service Representative for the Henderson Office

located at 349 Starlite Drive, Henderson, KY 42420.

Candidates

must possess excellent member service skills, professionalism, and confidentiality.

Previous financial institution experience is a plus.

The Henderson Office hours of operation are Monday through Thursday 8 : 30 a.m. - 6 p.m., Friday 8 : 30 a.m. - 7 p.m., and Saturday 8 : 30 a.m. - 2 p.m.

Candidates must be available to work up to 40 hours per week including Saturdays on a rotating basis.

If interested, please complete an application by clicking Apply.

Duties and Responsibilities include but are not limited to the following :

  • Serve as a primary Member Service Representative (MSR).

Meet member needs by maintaining appropriate knowledge of all company products and services.

  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
  • Determine acceptability of negotiable items place holds on deposited funds when appropriate.
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
  • Learn to recognize member's needs and recommend appropriate products and services while providing quality member service.
  • Strive to balance cash drawer each day.
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
  • Assist with processing night drop.
  • Assist in balancing branch cash machines.
  • Assist members in accessing safe deposit boxes.
  • Answer member telephone inquiries.
  • Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
  • Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
  • Complete all required compliance training.
  • Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
  • Prepare all daily work items for transfer to the appropriate departments.

    • Qualifications :

  • Must have a HS diploma or GED and be at least 18 years of age.
  • Must be able to work a flexible schedule and travel to other office locations when needed.
  • Must be able to stand for long periods of time and do some heavy lifting.
  • Must have 1-2 years of cash handling experience.
  • Banking experience preferred.

    • Benefits and Compensation :

  • Bonus and incentive opportunities
  • Paid Holidays
  • Paid Time Off (Vacation, Sick and Personal Days)
  • Medical, Dental and Vision Insurance
  • 401(k) retirement program with matching funds
  • Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
  • Tuition Reimbursement Program

    • Liberty FCU is an Equal Opportunity Employer, Minority / Female / Disability / Protected Veteran.

    Equal employment opportunity, including veterans and individuals with disabilities.

    PI277195378

    J-18808-Ljbffr

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    Service Representative • Henderson, KY, US

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