Job Title : Regional Director of Patient Access (EPIC)
Position Type : Permanent / Full-Time
Location : Aurora, IL 60502 (Onsite)
Note : This role can sit at any of the acquired hospitals in Aurora, Chicago, Des Plaines, Elgin, Evanston, Kankakee, or Joliet . Travel within the region may be required based on business needs.
Overview :
Our client is seeking a highly experienced and strategic Regional Director of Patient Access to lead and manage patient access operations across multiple hospital facilities. This is a key leadership position responsible for driving patient access performance, ensuring standardization of processes, and leading regional initiatives across 4 or more facilities. The ideal candidate will bring deep expertise in EPIC, a strong background in revenue cycle management, and a proven track record of managing patient access functions in a multi-site acute care environment.
Key Responsibilities :
- Oversee and manage patient access functions across multiple hospital sites within the assigned region.
- Lead implementation of patient access projects, ensuring alignment with business goals and organizational standards.
- Standardize and optimize processes, protocols, and policies to enhance efficiency and patient experience.
- Collaborate with cross-functional teams including revenue cycle, IT, clinical, and administrative departments.
- Ensure consistent performance across facilities by monitoring KPIs, identifying areas for improvement, and implementing corrective action plans.
- Provide strategic direction and leadership to regional teams, fostering a culture of excellence and accountability.
- Support integration activities and system implementations, particularly EPIC-related initiatives.
- Travel as needed to hospital sites within the region to ensure operational consistency and staff engagement.
Required Qualifications :
Bachelor's degree in Healthcare Administration, Business, or a related field (or equivalent experience).3–6 years of experience in Patient Access or Business Office operations.Demonstrated experience with EPIC Electronic Medical Records (EMR).Proven leadership of large teams within multi-site acute care hospital environments.Comprehensive knowledge of all channels of revenue cycle management.True regional experience managing operations across 4+ healthcare facilities.Preferred Qualifications :
5–10 years of experience in Patient Access or Business Office.Prior experience as a Project Manager.Experience managing offshore or remote teams.PMP Certification or Revenue Cycle Certification.Additional Details :
Travel Requirement : Moderate travel within the assigned region.Work Environment : Onsite at any of the regional facilities based on business needs.