Healthcare Support Specialist (SAN ANTONIO)

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We are looking for a Medical Assistant to provide direct and indirect patient care activities and perform clerical duties.

Who We Are

University Health is known and recognized as a teaching hospital and network of outpatient healthcare centers. As a partner with UT Health San Antonio, we are consistently recognized as a leader in advanced treatment options, new technologies, and clinical research. We are one of the largest employers in Bexar County with more than 8,000 employees and more than 1900 physicians and resident physicians.We are committed to delivering patient-centered, culturally competent and high-quality healthcare for adults and children, based on a strong foundation of outcomes-based research and innovative teaching.

We would love for you to join our team!

The Role

• Cares for comfort and personal needs of patients.
• a. Provides direct patient care as needed.
• b. Collects, interprets and documents information related to patient care accurately and efficiently.
• Performs procedures as directed by the Medical Director. (E, 10%)
• Maintains quality control logs in area of assignment for CLIA waived labs.
• Performs CLIA waived labs such as Accu-checks, Urine Beta HCG, Dipstick UA, etc.
• b. Takes vital signs (temperature, pulse, respirations, and blood pressure).
• c. Collects blood, urine, stool and sputum specimens
• Administers medications and immunizations in accordance with clinic policy.
• Documents and bills appropriately for all nursing charges.
• Provides clerical support to include preparing lab requests, scheduling appointments, contacting patients by telephone to reschedule clinic cancelled appointments, obtaining referral authorization for initial visit and any requested follow-up visits to Specialty Care Physician. Informs patients when referral is authorized and facilitates scheduling of specialty appointments and / or ancillary services and other computer functions as applicable.
• Performs telephone call reminders for scheduled appointments.
• Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the age-specific and developmental needs of patients served by the department.
• Appropriately adapts assigned patient assessment, treatment and / or care methods to accommodate the unique physical, psychosocial, cultural, age-specific and otherdevelopmental needs of each patient served.
• Supports University Health mission, vision and values. Demonstrates established customer service behaviors and standards.Treats all customers with courtesy, dignity, respect and professionalism.

Requirements

High school diploma or GED is required.

Medical Assistant diploma from an accredited school or certification from an approved credentialing body for medical assistants is required.

Must have current American Heart Association Healthcare Provider Basic Cardiac Life Support (BLS) Card.

National certification as a registered Medical Assistant is preferred.

One year experience in a clinic, doctor's office or ambulatory care setting is preferred.

Designated cash handlers must successfully complete the Patient Services Cashier course and be designated as a Patient Services Cashier during the initial probationary period.