Call Center Representative (Temporary)

Overview

Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!

Video Interviewing : As part of our Call Center hiring efforts, we are using a video screening process. To learn more and help prepare, click here.

This is a temporary position with the possibility of converting to full time based on company need and performance. The hourly rate is $19. Class start dates are :

• 10 / 15
• 10 / 29
• 11 / 12

These positions are 100% fully remote.

The first 2 weeks consist of training from 10 : 00 am to 6 : 30 pm EST. After training is complete, shifts are provided in Eastern Standard Time :

Responsibilities

The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams service Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. They provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and / or online chat and supports efficient administration of plans and department practices.

Essential Functions

Movement between service center roles, described above, may take place to support business needs and seasonal volume throughout the year. Training would be provided prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and / or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Below Functions Are Across All Roles.

Required Education And Experience

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

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