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Restaurant Supervisor

Restaurant Supervisor

Norfolk, Virginia, United StatesUSA, Virginia, Norfolk
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Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

As a Restaurant Supervisor, you are responsible for overseeing the daily food and beverage operations within the club's restaurant, ensuring exceptional service and adherence to established standards and safety guidelines. Your primary focus is to ensure all operations and member services meet and exceed expectations. You will also actively participate in service during both low and highvolume periods to support the team and uphold excellent service standards.

Reporting Structure

  • Reports to the Restaurant Manager, Director of Restaurants, Director of Food & Beverage or Assistant Director of Food & Beverage

Day to Day

  • Uphold Invited's service standards as outlined in the service training program.
  • Oversee the service of food and beverages to members and guests, ensuring adherence to the Invited's standards of service and excellence.
  • Directly and indirectly supervise service staff to ensure consistent service quality and exceptional member and guest experience.
  • Accurately execute member and guest orders and special requests.
  • Assist in implementing training and incentive programs to maintain a well-trained staff focused on achieving service excellence, in alignment with the food & beverage service training program.
  • Review reservation books and function sheets for your shift, ensuring room setups align with booking and event requirements.
  • Initiate opening procedures for breakfast, lunch, or dinner shifts, and complete the required closing procedures.
  • Inspect the cleanliness and setup of rooms, ensuring they are prepared for the next service or event and are ready for members.
  • Document tasks and notes in the shift log to ensure effective communication for the following shift.
  • Maintain comprehensive knowledge of the al carte menu, including daily features and specials.
  • Demonstrate a clear understanding of all liquors, beers, and wines available at the club.
  • Actively participate in daily line-ups, weekly service trainings meetings, and special training sessions as requested.
  • Ensure completion of daily assignments and side work to club standards, including maintaining clean, sanitary work areas and restocking supplies as needed.
  • Interact professionally with members and guests, accommodating changes and last-minute requests to enhance their experience.
  • Perform additional duties as assigned by management.

    • Additional Duties

  • Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
  • Follow all company, club, and department policies, procedures, and instructions.
  • Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
  • Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
  • Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
  • Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
  • Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
  • Support the overall efficiency of the team by collaborating and contributing to the club's goals.

    • About You

    Required

  • A high school diploma or equivalent.
  • A minimum of 2 years of experience in the restaurant or club-related field within the food & beverage industry.

    • Preferred

  • Preferred certifications : ServeSafe Food Handlers' Certificate, ABC Certification, and CPR Certification.
  • Completion of all food & beverage online training modules : Service Training, Host Training,

    • Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.

    Physical Requirements

  • Must be able to stand, walk, and perform physical activities for extended periods.
  • Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
  • Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding / unfolding as required.
  • Able to lift, carry, push, and pull up to 100 lbs. occasionally.
  • Effective communication skills, including talking and hearing, with sufficient visual acuity.

    • Primary Tools / Equipment

  • Computer
  • Point of Sale
  • Trays (2 - 60 lbs.)
  • Bottle Opener
  • Wine Tool

    • Work Schedule

  • Attendance requirements for this position as outlined on the weekly schedule.
  • Additional hours are required to meet deadlines of the position, including weekends and / or holidays.

    • What We Offer

    We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes :

  • Medical, dental, and vision coverage
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement savings plan
  • Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

    • Want to learn more? Visit www.invitedbenefits.com for full details.

    Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks : LinkedIn Instagram Twitter Facebook

    Invited is an Equal Employment Opportunity Employer

    The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

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