Financial Counselor

Financial Counselor

Position details : full-time Monday to Friday, day shift 8 : 45 a.m. to 5 : 15 p.m., no weekends or holidays. This position is listed as hybrid because there are 2 onsite meetings / trainings per year. Position will support our Financial Counseling toll free line.

Job Summary

The Financial Counselor assists patients and family members in financial interactions related to their health care expenses. By establishing relationships, they serve as a patient advocate and educator in order to assist in navigating through available resources to fund their health care expenses. The Financial Counselor works closely with clinical providers (i.e. physicians, case managers, executive administrators) to provide financial guidance that will support the clinical needs of our patients throughout the Spectrum Health delivery system.

Essential Functions

• Conducts in-person interviews and consults with patients and their families, which may include travel to multiple locations or home visits.
• Acts as the liaison between the patient and intake, registration or clinical staff, as well as outside organizations, on matters related to assisting the patient with securing a funding source.
• Investigates and makes recommendations on complex cases to secure third party funding sources including, but not limited to Medicaid, Medicare, auto, workers' compensation, COBRA, crime victims compensation, access to insurance exchange, liability coverage and grants.
• Participates in continuing education in order to stay current on relevant patient funding sources, Financial Assistance Policies, and Patient Financial Interaction Best Practices.
• Acts as the liaison between the price estimator and the patient.
• Responds to patient inquiries and provides on-site consultation and support as a liaison for billing, collections and denial management questions as needed, which may include collecting patient deposits or setting up payment arrangements if requested by the patient.
• Communicates and collaborates with patients and their families to resolve financial barriers to care.
• Evaluates qualification for financial assistance which may include Propensity to Pay evaluation and / or completion of the application process.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

Preferred

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Primary Location : SITE - Beaumont Service Center - 26901 Beaumont Blvd

Department Name : Financial Counseling

Employment Type : Full time

Shift : Day

Weekly Scheduled Hours : 40

Hours of Work : 8 : 45 a.m. to 5 : 15 p.m.

Days Worked : Monday to Friday

Weekend Frequency : N / A