Call Center Manager

Call Center Manager

Are you a motivated leader with experience in managing high-performance call center teams? EZ Baths of Louisiana, a multi-million-dollar home improvement company with over 10 years of success, is looking for a Call Center Manager to join our growing team.

We are one of the most recognized names in the home improvement industry in Louisiana and are expanding our lead generation efforts. As the Call Center Manager, you will oversee a team of 512 agents who work from a list of over 5,000 warm leads to set appointments for our sales team. You will also play a key role in managing online marketing strategies and performance, especially as it relates to lead generation and cost control.

Key Responsibilities :

• Develop and manage budgets for the telemarketing department.
• Monitor and optimize marketing performance to ensure objectives are met within budget.
• Evaluate market research and adjust strategies to remain competitive.
• Oversee the preparation of marketing and call activity reports for executive review.
• Maintain consistent brand messaging across all channels and campaigns.
• Forecast performance goals and lead promotional activities.
• Lead hiring, training, and performance management for the call center and marketing staff.
• Coordinate lead flow between sales, marketing, and the call center.
• Manage departmental expenditures and ensure they align with budgetary goals.
• Analyze sales performance to improve strategies and expand the client base.
• Oversee product research and development initiatives.
• Perform other duties as needed to support company growth.

What We're Looking For :

What We Offer :

Ready to lead a dynamic team and drive results? Send your resume or call Chad directly at (386) 546-2430 to schedule a personal interview.