Health Care Customer Service Associate

A company is looking for a Customer Service Representative- TPA who must be located in Pittsburgh or the surrounding area.

Key Responsibilities

Answer incoming calls and emails from current and prospective employees, students, and retirees

Help members understand the benefits offered and document all interactions in the system

Make outbound calls to follow up or provide updates and stay up-to-date on policies and system changes

Required Qualifications, Training, and Education

High school diploma or equivalent required; college degree preferred

Minimum of 2 years of customer service and / or call center experience

Proficient in typing and writing skills required

Ability to learn complex health plan information and demonstrate flexibility in work schedule

Knowledge of Microsoft Office and Excel spreadsheet program preferred