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Deployment & Maintenance Technician

Deployment & Maintenance Technician

Tutor IntelligenceWatertown, MA, United States
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As a Deployment & Maintenance Technician at Tutor Intelligence, you’ll play a critical role in supporting, maintaining, and upgrading our fleet of palletizing robots at customer sites nationwide. This role is hands-on, customer-facing, and travel-heavy — you’ll be the technical expert trusted to keep advanced robotic systems running smoothly while representing Tutor’s commitment to quality and reliability.

Key Responsibilities

  • Perform installation, commissioning, upgrades, and preventative maintenance of robotic palletizing systems.
  • Troubleshoot mechanical, electrical, and pneumatic issues with precision and professionalism.
  • Execute SOPs and follow detailed work instructions for hardware swaps, inspections, and system calibrations.
  • Follow established Maintenance SOPs to ensure consistency, safety, and quality in field service work.
  • Document field work, including service logs, parts usage, and escalation notes, ensuring accurate reporting.
  • Train and coach customer operators and Technician I staff on proper robot handling and maintenance practices.
  • Partner with internal engineering and manufacturing teams to identify root causes and implement improvements.
  • Support depot-level rebuilds and retrofits as needed between customer deployments.

Travel Requirement

  • This role requires significant travel (50–75%) .
  • Must be comfortable traveling frequently and working at different customer sites across the country.
  • Ability to work flexible hours, including evenings and weekends when required to meet customer needs.
  • Travel will primarily be within the United States, with potential international assignments as the fleet scales.

    • Qualifications

  • 2–4 years of experience in robotics, automation, or electromechanical systems (or Technician I equivalent plus proven performance).
  • Strong troubleshooting skills in electrical wiring, pneumatics, and mechanical assemblies.
  • Ability to work safely with hand tools, power tools, multimeters, and torque equipment.
  • Clear written and verbal communication skills; able to represent Tutor to customers with professionalism.
  • Valid driver’s license and ability to travel frequently and independently.

    • Preferred Experience

  • Prior field service, deployment, or traveling technician role.
  • Experience in warehouse automation, robotics integration, or industrial equipment maintenance.
  • Familiarity with structured problem-solving and root cause analysis (5 Whys, Fishbone, etc.).

    • What Success Looks Like

  • Robots under your care run reliably with minimal downtime.
  • Customers trust you as the face of Tutor Intelligence.
  • You demonstrate ownership, technical mastery, and readiness to take on leadership opportunities as the fleet expands.
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    Maintenance Technician • Watertown, MA, United States