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IT Support Technician

IT Support Technician

Charter Tech ServicesCosta Mesa, CA, US
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Overview

We are an IT support firm seeking an experienced IT support technician to work full-time in Costa Mesa, CA. This is an onsite role at a client's office—an online public charter school serving grades TK-12. You will work within a team of IT professionals responsible for the clientor the clientull Technology department. The typical schedule is M-F, about 8 : 00am to 4 : 30pm with a 30 minute lunch. After-hours and weekend work rarely occurs but may be necessary. This position reports to a remote manager.

Responsibilities

  • Administration and troubleshooting of Windows-based devices
  • Administration of Microsoft 365 / Office 365
  • Administration of a large Google-based environment including Google Workspace and Chromebooks
  • Administration of Apple MAC and iOS devices
  • Provide training / assistance for end users
  • Manage user accounts and policies across multiple systems (Entra AD, Google Workspace, LoB-specific)
  • Manage and respond to tickets via Zendesk

Qualifications

People skills : excellent communication and interpersonal skills are required.

Experience : 1+ years of experience supporting users in a helpdesk role is required.

Polish : ability to present yourself well; clear written and spoken communication.

Initiative : must be a self-starter capable of managing a task list and identifying new items to complete.

Multitasking : ability to track multiple items at once (tickets, projects, etc.) and switch gears as necessary.

Other : must pass a background check with no criminal history; occasionally required to lift up to 50 pounds.

Bonus : experience in an education environment; IT certifications (A+, N+, Microsoft-based, etc.).

Company

Charter Tech Services is a fast-growing IT firm founded in San Diego 15 years ago. We service private sector and public sector clients.

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It Support Technician • Costa Mesa, CA, US

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