Medical Receptionist

Come Join Overstory Health as a Virtual Medical Receptionist in Boston, MA

Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.

About the Role

We are seeking a dedicated and personable Medical Virtual Receptionist to join our team. As the first point of contact for patients, you will play a key role in creating a welcoming and supportive virtual experience. Your responsibilities will include managing phone calls, scheduling appointments, verifying insurance information, and supporting daily administrative tasks. This is an opportunity to make a positive impact in a dynamic and innovative healthcare setting.

Key Responsibilities

• Manage Virtual Operations : Answer phone calls, respond to inquiries, and direct messages to the appropriate staff members.
• Schedule Appointments and Maintain Calendars : Coordinate patient schedules, confirm appointments, and handle rescheduling as needed.
• Handle Patient Check-In and Check-Out : Verify demographic and insurance information, process forms, and ensure accurate documentation for billing and records.
• Support Administrative Tasks : Manage incoming mail, maintain office supplies, and assist with clerical duties to support smooth clinic operations and provide administrative support for the clinical and admissions teams, such as scheduling and coordinating appointments, preparing documents, technical support during sessions, and data entry.

Qualifications

Why Join Overstory Health?

Compensation & Benefits

Apply now and be part of a mission-driven organization dedicated to transforming mental health care.