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Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)Insurance Office of America • Scottsdale, AZ, US
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Insurance Office of America • Scottsdale, AZ, US
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Commercial Lines Account Manager (Fully Remote)

Insurance Office of America is hiring for a Commercial Lines Account Manager (Fully Remote) . This role manages an assigned book of business, ensures account retention, and supports new business while coordinating day-to-day administrative and customer service activities.

About the Role

  • Manage an assigned book of business, ensuring account retention and supporting new business.
  • Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure accuracy and omissions-free service.

Key Responsibilities

  • Technical competence : maintain industry knowledge and technical proficiency.
  • Team leadership : direct daily activities of the account management team.
  • Customer service : handle service requests, policy administration, billing, claims, and coverage analysis.
  • Policy management : manage policy expirations and renewals.
  • Renewals : conduct client research, prepare submissions, negotiate coverages, and present proposals.
  • Accounts receivable : monitor reports and collect delinquent balances.
  • System maintenance : maintain agency management systems and carrier / vendor platforms, ensuring data accuracy.
  • Activity monitoring : maintain activity / suspense to ensure timely completion.
  • Communication : maintain transparent communication with the account team regarding workload and issues.
  • Service excellence : deliver proactive, high-quality service and respond quickly to service requests.
  • Policy compliance : stay updated on company policies and procedures.
  • Continuous improvement : adopt best practices to improve individual and team performance.
  • Champion IOA values : demonstrate integrity and leadership.
  • Ideal Candidate Qualifications

  • 3+ years of account management experience, or 5+ years in the insurance industry
  • Thorough knowledge of insurance brokerage and client needs
  • Active property & casualty licensing required; professional designation (CIC or equivalent) preferred
  • Strong analytical, problem-solving, and decision-making skills
  • Exceptional customer service, communication, multitasking, and organizational skills
  • Proficiency in MS Office (Outlook, Word, Excel)
  • High school diploma or equivalent
  • What We Offer

  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Employee stock plan participation
  • Professional growth and career progression opportunities
  • Respectful culture and work / family life balance
  • Community service commitment
  • Supportive teammates and rewarding work environment
  • What To Expect (Application Process)

  • 30-minute phone screen, online assessments, and interviews
  • Salary Range

    The expected pay range for this position is $70,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

    Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Job Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Finance and Sales
  • Industries : Insurance
  • For related roles or alerts, sign in to set job alerts for "Commercial Lines Account Manager" roles.

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