Customer Sales & Service Representative

Fluid Power Inside Sales / Customer Service Representative

Are you proactive in asking questions and recommending solutions as well as additional related products? Do you enjoy the challenge of discovering just the right part or solution for a customer's need? Are you knowledgeable in fluid power components?

We have an immediate opening for a Fluid Power Inside Sales / Customer Service Representative. We are the world's largest fluid power distributor, supplying hydraulic and pneumatic components and value-added services.

More about this role :

As a member of the Applied Fluid Power Network, you will partner with our external customers and internal customers (parent company account managers) to find products and services, solve customer needs, and build ongoing positive business relationships in an industrial environment. This branch is a small operation consisting of two to three employees, which requires all associates to be able to perform all functions required in the branch.

Responsibilities include :

• Respond to customer inquiries, create price quotes, process orders, expedite parts, and process returns. Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly. Requests are received via phone, email, fax, and as communicated by sales associates.
• Sourcing parts from core vendors and alternative vendors when needed. Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates.
• Continuously identifying process & product improvements that positively impact the Customer's experience.
• Assist in generating sales and growing revenue for the branch. Proactively review open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders. Promote the best long-term solutions to our customers.
• Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to management.
• Support pricing and margin improvement efforts by communicating opportunities with management.
• Adopt and utilize business processes that will improve work efficiency.
• Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process.
• Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives, sales tools, and overall continuous career development.

Warehouse / Shipping Related Functions :

Position Requirements :

Founded in 1923, Applied Industrial Technologies (NYSE : AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.