Epic Application Analyst

Overview

This position is responsible for standard level work supporting information technology applications through planning, designing, implementing, maintaining, and providing ongoing optimization and support. Examples of areas include electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, PACS, cardiovascular, pharmacy, home care, long term care, population health, consumer and patient-facing technologies, enterprise resource planning, workforce scheduling, time and attendance, and customer relationship management.

Essential Functions

• Provides support to stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specifications while providing product management
• Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes, hardware, etc.)
• Documents and recommends workflow changes and technical / functional designs needed to support business requirements
• Partners with external vendors to support related third-party applications including integration / implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed service levels and department standards
• Manages small to mid-size projects as project manager and completes PM functions for multiple teams
• Collaborates with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members
• Configures and integrates electronic and mechanical hardware with software products to meet client specifications
• Develops and understands business reporting needs for end users
• Participates in on-call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project, and department meetings to increase awareness and information flow
• Works with the project requester to complete the minimum viable product of a demand in ServiceHub
• Requests resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

Preferred Qualifications

Education : Bachelor's degree is preferred in information technology, healthcare, business, or related field. Additional relevant experience may substitute for lack of education with supervisory and HR approval

Experience : One to two years of Epic build experience in one or more of the following : EpicCare Ambulatory, ClinDoc, Stork, ASAP, OpTime, Anesthesia, Wisdom, Rehab, Kaleidoscope, Nurse Triage, or Dermatology. Mortgage : Will be required to maintain Epic certification(s)

Requirements

Physical & Location

The hourly range for this position is listed below. Actual hourly rate dependent upon experience : $32.10 - $50.57

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness. Learn more about our comprehensive benefits package here : https : / / intermountainhealthcare.org / careers / benefits

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

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